Eric Reed Email & Phone Number

Highland Springs, Va

As a Technician 3 for Safeway, I was the lead support tech for my region responsible for maintenance and repair of retail and backstage computer equipment and software. My problem ticket closure rate and customer feedback rating was consistently among the best in company. My job included:Daily prioritization and management of problem ticketsCommunicating with customers to accurately diagnose the customer's needsWalking customer through repairs in remote sites greatly reducing company travel costsProviding troubleshooting assistance to fellow techniciansTaking the lead on new equipment installs and upgradesBuilding positive relationships with management and employeesCoordinating diverse support groups to resolve troublesome issuesContracting third party vendors when requiredFollowing up with customers to ensure customer satisfactionTroubleshoot and repair broken equipmentDeveloped store level preventative maintenance procedures to reducing equipment downtime Accurately tagging broken parts for exchangeCreated documentation streamlining equipment repairs and troubleshooting methods increasing productivity Accurately maintaining personal and warehouse inventory. Including shipping and receiving equipmentMentoring new TechniciansWith a warehouse strike looming, I coordinated the emergency setup of a temporary offsite headquarters for the district managers, head office staff and warehouse management helping to ensure the strike had little effect on the retail business

Company was contracted to clean and maintain Save-On-Foods grocery stores. My responsibilities included:Oversight of teams performing custodial work, pressure washing, machine repairs, landscaping etc.Effectively communicating customer requirements to crewsDeveloping schedules for workersResolving crew disputesOrdering and management of suppliesTraining and mentoring new hires;

I grew up on the family farm which gave me my work ethic, mechanical aptitude and my can do attitude. My duties included:Operation and maintenance of Farm equipmentManual feeding and care of animals

Education record

Supervisor, Assertive Communication, Writing and Psychology courses Cisco Routing Protocols, constructing IP addresses, Wan Networks.

Education record