Eric Reeves Email & Phone Number

Potomac, Maryland, United States

- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments- Schedule, maintain and update appointment calendars- Consult with potential client regarding company policy, procedures, and present and explain service contacts- Process and file enrollment forms for new clients - Hear and resolve complaints from customers or the public- Receive payment and record receipts for services- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents- Analyze data to determine answers to questions from customers or members of the public- Remain knowledgeable about the duties of Mathnasium instructors and perform tutoring duties in the event of an absence- File and secure physical and virtual documents through respective filing systems

Alexandria, Virginia, United States

- Headed and assisted research projects for respective events and topics assigned by the Assistant Director- Compiled complex and extensive information into concise and clear fact sheets and documents geared toward overall comprehension of directors and employees- Constructed presentations for directors attending special diversity events and speaking engagements- Filed and maintained documents - Facilitated weekly team meetings with intern staff and Assistant Director (whenever necessary)- Perform administrative tasks as requested by the directors, such as booking conference rooms, scheduling meetings and answering and transferring calls- Served as liaison between outside staff members and Assistant Director whenever necessary

Leonardtown, Maryland, United States

- Operated telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments- Scheduled, maintained and updated appointment calendars of up to 7 therapists and the Clinical Coordinator- Responsible for entering all new patient intake forms and conferred with Clinical Coordinator regarding such- Processed all forms of payment and followed respective payment procedures- De-escalated intense situations with manic patients on reception floor, following proper guidelines and procedures- Filed and maintained secured legal and medical documents- Maintained cleanliness and organization of the reception area and front desk spaces- Properly locked and secured building and engaged security systems at opening and closing- Heard and resolved complaints from patients or the public- Transmitted information or documents to patients and staff members using a computer, mail, or FAX machine- Documented and submitted patient insurance information and authorizations

California, Maryland, United States

- Responsible for the achievement of minimum sales goals as assigned, ranging from $300 to $2500- Succeeded weekly in the required opening of Belk Credit Card accounts for a minimum of 5 customers per week- Remained knowledgeable about coupons, discounts, special events and changes in pricing or stock- Resolved customer concerns and complaints by phone and in person- Operated cash register and handled cash funds of up to $300 at a time- Organized sales floor as requested by management and maintained excellent tidiness and cleanliness of all customer-dwelling areas- Trained new employees to perform daily operations and procedures as sales associates- Performed other tasks as assigned by management team