Eric Ribeiro

Eric Ribeiro Email and Phone Number

Solution Advisor | SAP Fieldglass @ SAP Fieldglass
chicago, illinois, united states
Eric Ribeiro's Location
Canoas, Rio Grande do Sul, Brazil, Brazil
Eric Ribeiro's Contact Details

Eric Ribeiro work email

Eric Ribeiro personal email

n/a
About Eric Ribeiro

-Summary of qualifications:*Advanced specific knowledge and administration on the following platforms: Windows, Active Directory, SCCM, Computer Networks;*Massive software installations through the SCCM tool as well as avoiding collisions in the customer's environment;*Account creation and management through AD, as well as distribution lists and security groups;*Manage folder permissions and security groups*Technical support guaranteeing high availability and performance, of the clients' platforms, and serving as an escalation for the first level team;*Fulfill customer requests, registering and solving according to technical procedures;Knowledge base updates: Monitor the review and update of operational procedures (documents), researching new solutions, critically analyzing processes and proposing improvements;*Handling service requests quickly and efficiently, ensuring customer satisfaction;Interact with other resolvers to resolve, deal with and follow up on customer requests;*Perform activities to monitor and control the processes and records of calls for operations and services provided to the company's customers, in order to ensure the integrity of the information recorded in the Systems Support *Management tool, by scheduling and monitoring services according to the SLA ;*Monitor, manage and, if appropriate, escalate all unresolved calls according to the process agreed with the client;*Minimize the recurrence of incidents through the problem management process;-Complement my profile:* Communication skills; * Ability to argue and persuade; * Realizing energy; Guidance for achieving goals and results; * Entrepreneurship; * Strategic vision; * Organization and planning; * Ability to work under pressure.Available for shifts / trips, weekends, project development / execution,

Eric Ribeiro's Current Company Details
SAP Fieldglass

Sap Fieldglass

View
Solution Advisor | SAP Fieldglass
chicago, illinois, united states
Website:
fieldglass.com
Employees:
668
Eric Ribeiro Work Experience Details
  • Sap Fieldglass
    Cloud Technical Support Engineer
    Sap Fieldglass Apr 2023 - Present
    São Leopoldo, Rio Grande Do Sul, Brasil
  • Sap
    Datasphere Support Engineer
    Sap Aug 2021 - Apr 2023
    Rio Grande Do Sul, Brasil
  • Atlassian
    Cloud Support Engineer
    Atlassian Mar 2021 - Aug 2021
    Porto Alegre, Rio Grande Do Sul, Brasil
  • Hcl Technologies
    Senior Service Desk Analyst
    Hcl Technologies Mar 2020 - Mar 2021
    São Leopoldo, Rio Grande Do Sul
    Provide technical support ensuring high availability and performance, of the customers' platforms, and serves as an escalation for the first level team;
  • Hcl Technologies
    Bilingual Service Desk Analyst
    Hcl Technologies Nov 2018 - Mar 2020
    São Leopoldo - Rs
    Administration of requests, problems and changes, analysis of calls, performs tests and identifies the solution of problems. Installs and supports operating systems.
  • Grupo Fallgatter
    It Infrastructure Analyst
    Grupo Fallgatter Aug 2018 - Oct 2018
    Cachoeirinha Rs
    Computer Technician (Support) - 2018Provide technical support to internal customers, computer maintenance andservers and data collection.
  • Rb Equipamentos Industriais
    General Assistant (It Support) 2014-2016
    Rb Equipamentos Industriais Jan 2014 - Feb 2016
    Ponta Grossa E Região, Brasil
    Manufacture of industrial electronic scales, Maintenance of electronic equipment, Organization ofstock and warehouse, Technical support and administrative routines.

Eric Ribeiro Education Details

  • Fadergs
    Information Security
  • Iq - Technical School
    Iq - Technical School
    Computer Technician

Frequently Asked Questions about Eric Ribeiro

What company does Eric Ribeiro work for?

Eric Ribeiro works for Sap Fieldglass

What is Eric Ribeiro's role at the current company?

Eric Ribeiro's current role is Solution Advisor | SAP Fieldglass.

What is Eric Ribeiro's email address?

Eric Ribeiro's email address is er****@****sap.com

What schools did Eric Ribeiro attend?

Eric Ribeiro attended Fadergs, Iq - Technical School.

Who are Eric Ribeiro's colleagues?

Eric Ribeiro's colleagues are Patrick Enright, Caylee Griffis, Sidharth Warke, Muhammad K., Liam Loakes, Shivani Jethwa, Camilla Sjøthun.

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