Eric Ribeiro Email & Phone Number

-Summary of qualifications:*Advanced specific knowledge and administration on the following platforms: Windows, Active Directory, SCCM, Computer Networks;*Massive software installations through the SCCM tool as well as avoiding collisions in the customer's environment;*Account creation and management through AD, as well as distribution lists and security groups;*Manage folder permissions and security groups*Technical support guaranteeing high availability and performance, of the clients' platforms, and serving as an escalation for the first level team;*Fulfill customer requests, registering and solving according to technical procedures;Knowledge base updates: Monitor the review and update of operational procedures (documents), researching new solutions, critically analyzing processes and proposing improvements;*Handling service requests quickly and efficiently, ensuring customer satisfaction;Interact with other resolvers to resolve, deal with and follow up on customer requests;*Perform activities to monitor and control the processes and records of calls for operations and services provided to the company's customers, in order to ensure the integrity of the information recorded in the Systems Support *Management tool, by scheduling and monitoring services according to the SLA ;*Monitor, manage and, if appropriate, escalate all unresolved calls according to the process agreed with the client;*Minimize the recurrence of incidents through the problem management process;-Complement my profile:* Communication skills; * Ability to argue and persuade; * Realizing energy; Guidance for achieving goals and results; * Entrepreneurship; * Strategic vision; * Organization and planning; * Ability to work under pressure.Available for shifts / trips, weekends, project development / execution,