Eric Ridgeway Email & Phone Number

Remote

• Product owner for industry leading provider experience Claim Status & Claims Management application
• Responsible for communicating directly with leading healthcare industry customers to deliver the best products that make providers day-day functions easier
• Maximized the effectiveness of the development and testing team
• Complete and maintain quarterly product planning roadmaps that align to customer timelines
• Created a customer centric workflow to allow multiple development teams to work together to create one innovate integrated provider experience

Jacksonville, Florida Area

Jacksonville, Florida Area

Responsible for managing the performance for a team of 20+ service advocates to ensure member satisfactionManaged personal and team professional development to ensure employees are ready for the next opportunityResolved escalated issues from employees when issues were unable to be resolved by staffEffectively communicates with key business partners to help.

Jacksonville, Florida Area

Responsible for managing reporting suites to help the business monitor inventory levels to ensure department goals were metProvides assistance to front line for system issues, expert requests, and anything in general that the area is having issues withConstantly looking for process improvements throughout the department to obtain yearly cost savings.

• Acts as an intermediary for customers in contacting other departments with in Florida Blue to resolve consumer market enrollment, membership and billing issues
• Provides guidance and expertise to all Service Advocates on team
• Assists supervisor with the management and direction of daily activities over a group of Service Advocates including ensuring member calls are answered and written inventory is processed within departmental metrics
• Provides subject matter expertise for the planning, managing, and implementation of projects
• Handles escalated/unresolved/agent calls, issues, etc. with little or no leadership input
• Provides analytical data on team inventory levels

Jacksonville, Florida Area

• Establishes and maintains Medicare Advantage enrollment according to company policies and procedures and ensures compliance with applicable laws and government contracts
• Supports the Stars initiative by actively seeking resolution and submission of Medicare enrollments
• Supports continuous improvement efforts through the early identification, investigation, and resolution of problems by communicating and coordinating with the appropriate contacts for completion
• Generated more than $60K in savings for membership & billing through submission & creation of data comparison tool ideas in 2013
• Works collaboratively with Medicate Stars Team members to ensure that timeliness and compliance metrics are maintained
• All productivity, quality and customer satisfaction goals met or exceeded

Jacksonville, Florida Area

• Accountability and leadership for exceptional customer service
• Effectively analyzed sales trends to anticipate staffing, food, and paper needs
• Resolve customer issues professionally, timely and efficiently for outstanding customer satisfaction
• Develop and adhere to schedules
• Effectively work employee issues to achieve goals
• Establish cash drawer for staff at shift start

Computer Science

Associate’S Degree, Computer Science