Eric Robertson Email & Phone Number

Prosper, Tx, Us

United States

Frisco, Tx

Information Technology consultant working in partnership with clients, advising on how to use information technology in order to meet their business objectives and overcome problems.Utilize best practices and industry standards to improve the structure and efficiency of IT systems in various organizations.

Served as the global director of infrastructure modernization projects for a portfolio of 50+ clients, totaling $10MM of recurring revenue delivering top-tier services across various industry verticals.Provided delivery leadership, P&L ownership, customer relationship management, contract adhere and delivery excellence, performance management, client engagement, digital transformation and governance oversight.Govern SLA performance, risk assessments, lessons learned and customer satisfaction.Supported new sales activities and responsible for driving organic growth with existing customers.

Dallas/Fort Worth Area

Responsible for leadership of major project initiatives to include the following: Responsible for multiple deployment projects for strategic customer accounts across 3 project managers spanning multiple customers, locations and technologies. Provide project management leadership and direction to 50+ professionals including engineers, project administrators and coordinators as well as project managers. Facilitate process improvement initiatives across deployment and integration practices to provide better delivery solutions to Randstad Technologies customers.

Frisco, Texas

 Full P&L and delivery responsibility for IT infrastructure deployments averaging $4MM per year in revenue deploying technology solutions nationwide for primarily Fortune 500 clients. Managed a team of 22, including associate project managers, project coordinators, engineers and technical writers. Coordinated and managed 300+ third party technicians and partners across over 1,000 unique site visits across the United States and Canada. Extensive client interaction during delivery processes, as well as responsibility for developing and growing partner relationships. Responsible for project issues and risk management processes, to include identification, action plan development, lessons learned and reporting to senior leadership.

Frisco, Tx

Responsible for the standardization and implementation of project management policies, processes and methods for Randstad Technologies Infrastructure Managed Services (IMS) Practice.Provides guidance, documentation and metrics related to the practices involved in managing and implementing projects. Involved in project-related tasks (startup, closeout, governance review) and follow up on project activities through completion.

Pentagon

Division Chief responsible for the delivery of world-class network service operations such as long haul and point-to-point voice, data, video, and connectivity to a wide constituency of internal and external agencies in the Pentagon, National Capital Region, and Major Commands.- Led 30-member team providing 24/7 operations supporting 40,000 customers in 80 remote locations; conducts maintenance and reporting of an 8,600-device MPLS network, virtualized data center, and 10PB SAN storage infrastructure providing critical communications support vital to national security.

Fort Hood, Texas

Commander of a Network Support Company that provides communications in support of the 41st Fires Brigade in support of full spectrum operations. Responsible for leading and supervising training, fitness, readiness, and safety of 67 Soldiers and the welfare of their Families. Responsible for the operational readiness, maintenance, and accountability for over $8 million dollars of property.- Provided cricital communications architecture required for the brigade tactical operations center (TOC) to execute command and control over its three subordinate battalions.

Fort Hood, Texas

Formulated and developed training guidance and programs, planned contingency missions, and managed land and range allocations, troops schools, professional development programs, and training calendar for a 1,400-person Fires Brigade.- Planned, developed, and executed a Battle Command System of Systems (BCSoSIT) for the brigade command post; establishing a foundation for brigade collective training.- Coordinated all training resources, a best-by-test competition, new equipment integration, and officer professional development series while overseeing brigade operations.

Fort Hood, Texas

Second in command of the 41st Fires Brigade Headquarters and Headquarters Company consisting of 253 personnel and $100 million dollars in equipment. Directly responsible for the management of the administrative, maintenance, and supply functions of the company. - Developed and supervised a training program for all 253 personnel that resulted in the organization having a 91% unit readiness in preparation for deployment to Iraq. Directly responsible for developing a training program and certifying the brigade commanders personal security team (PST).- Served as the Unit Movement Officer; planned, coordinated, and executed deployment of over $100 million of equipment and personnel in support of Operation Iraqi Freedom. Conducted Relief in Place (RIP) and signed for $13 million dollars of Theater Property Equipment (TPE) including 7 coalition hand receipts.- Served as a Civil Affairs Team Leader embedded with a Provicial Reconstruction Team (PRT). In the absence of a Department of State representated, served as the Economics Principal for 7 months. Created a Unified Common Plan (UCP) between DoS, DoD, and GOI officials, outlining future goals for Wasit Province. Conducted multiple security patrols resulting in no safety issues or injuries.

Fort Hood, Texas

Leader of an artillery platoon of 35 personnel. Planned and conducted comprehensive training and certification programs at platoon, company, and battalion levels. Developed, mentored, and counseled subordinate personnel while building strong team cohesion and autonomy; responsible for the maintenance and accountability of $10 million dollars of government equipment.- Served as Unit Movement Officer; planned, coordinated, and deployed battalion personnel and associated equipment to Muscatatuck Urban Training Facility. Executed Homeland Security emergency management with Marine Chemical Biological Immediate Response Force (CBIRF) in support of Ardent Sentry 2007 in Indiana. Planned, coordinated, and conducted deployment of over $50 million of equipment and 82 personnel to White Sands Missile Range.

Bachelor'S Degree, History

Activities and Societies: Corps of Cadets, Company E-1, Army ROTC, HOSTSMinor - Business

Master'S Degree, Information Technology Management, 4.0