Eric Robles Email & Phone Number

IT SupportMarch 2017–Present• Install, decommission, and move computer stations• Replace hardware components, UPS batteries, and switches• Point of contact for on-site installation and upgrades• Experience fixing, replacing, and performing routine maintenance for Dell, HP, and Lenovo computers in Windows 7 and 10 environments• Install and terminate ethernet lines for computer stations and VoIP phones• Install, back-up, image, and replace hard drives• Wipe data from hard drives according to DoD 5220.22-M Standard• Troubleshoot Microsoft Office, Adobe Acrobat, inventory, and record audit software • Problem solve network connectivity issues and assign static IP addresses• Document on-site software procedures • Complete tasks through ticketing systemOperations SupervisorSeptember 2016–Present• Prioritize and manage workflow, while meeting tight deadlines and ensuring strict quality requirements• Communicate issues with client managers about job anomalies• Resolve and manage requests through ticketing system• Conduct meetings with team regarding daily workflow• Research, log, and order machine parts for production site• Interview candidates for open positions• Document various production procedures• Repair production machines as needed • Translate for Spanish speaking employees • Fill in for various positions as needed

Romeoville, Illinois, United States

• Managed workflow, while meeting external deadlines and quality requirements • Resolved requests through ticketing system• Conducted meetings with employees to establish production need• Translated for Spanish speaking employees• Managed inventory and cycle counting