Eric Rocha Email & Phone Number

San Bernardino, Ca, Us

In this role my job is to help business's stay connected with their customers. Verizon offers multiple solutions that will help business's from Small/Medium to Major accounts, keep up with an everchanging world. I help uncover needs that some customers didn't know they have and offer solutions that will help resolve these issues.

Support the delivery of the ultimate customer experience by working with my solutions sales team on the sales floor to manage customer wait times, resolve customer issues, and assist with customer transactionsModel excellent customer service by demonstrating and holding my team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers.Manage my store merchandise and layout to align with store merchandising plans, and effectively manage, assess and track my teams performance, including meeting and exceeding assigned quotas, and implementing development plans for any existing skill gapsProvided ongoing development, training, and coaching that inspires and motivated my team.

Upland, California, United States

Greeting and directing customers. Providing accurate information (e.g. product features, pricing and after-sales services) Answering customers' questions about specific products/services.

Irvine, California, United States

Managing large amounts of inbound and outbound calls in a timely manner.Once call resolution.