Eric Rodriguez Email & Phone Number

Houston, Texas Area

Houston, Texas Area

Sales support analyst for Builder Multi-Family, Internal/External D2D Sales and Outbound Telemarketing Sales and our Broker Portal support team. Providing timely and accurate pricing and contracting deliverables to various sales teams under the mass sales organization. Effectively interface with a wide variety of people both internal and external to ensure delivery of information and analysis that supports the business strategy.

Houston, Texas Area

Deliver exceptional customer service, build and maintain strong relationships with our customers. Verify and refer sales opportunities, meet and/or exceed score goals set by management. Work as a team with other associates on daily procedures to achieve all referral goals and sales campaigns. Provide clerical support to the administration department and prepare department correspondence and documents, perform GL credits and debits as well as balance and audit ATM machines. Manage risk by tracking employee activity, cutting branch overages and shortages and being very detailed in operations. Improve branch operational processes, internal controls, and regulatory compliance by creating effective spreadsheets and delegating responsibilities properly to ensure completion and protect client privacy.

Houston, Texas Area

Provide outstanding customer service to customers and non-customers. Introduce customers to new products and services, while working and maintaining/balancing a cash drawer daily. Process cash and check transactions, balance vaults on a daily basis. Handle compliance of audit operations and regulatory issues. Maintain and update database, purchase office supplies, workflow scheduling and provide transaction approvals for other tellers. Provide training to new tellers and supervision, respond to more complex inquiries/problems and services/transactions.

Houston, Texas Area

Provide excellent customer service, and meet sales goals set by management. Scheduling of installations/appointments for new and existing customers. Perform all follow-up communications with technicians in the field and stores for all appointments. Provide Extended technical support via phone on installations and all electronics setup (TVs, Home Theater Systems, In-home Networks, etc.). Place order for new customers and perform up-sales and cross-sales as required. Assist with all general questions regarding all equipment, refunds, rebates and returns. Managed a high-volume workload, consistently meeting performance benchmarks in all areas. Became the lead "Go To" representative for all new agents, as well as serving as the team lead to new agents from training classes. Recognized for my initiative, enthusiasm and focused customer service work ethic and dependability in performance evaluations.