Eric Rood Email & Phone Number

Mckinney, Texas, United States

Environment Support: Manage multiple Active Directory Domains, MECM Sites, and Intune Tenants.Migration Assistance: Aid in environment consolidation efforts.Policy Management: Create and maintain Intune policies and configuration profiles.Application Deployment: Manage application packages for deployment.Image & Driver Management: Ensure up-to-date OS.

Temple, Texas, United States

Provided technical support for end user devices, including device repair, data migration, storage maintenance, and software installation. Managed cabling systems, Knowledgebase articles, email, and projects. Led small teams for incident management and desktop support. Trained junior Field Service Analysts and served as an escalation point for customers and.

United States

As a PACS/RIS Administrator i have managed Radiology and Breast Imaging computer systems, oversees operations, and improves work processes. Generates usage and compliance reports, reconciles Charge Capture, and ensures accurate billing. Monitors system health, troubleshoots hardware and software issues, and maintains computer workstations. Requires.

Temple, Texas, United States

Provided 1st level support to end-users by troubleshooting and resolving desktop and associated peripherals issues. Performed device imaging and managed end-users requests via remote desktop connections through collaborative social tools. Ensured desktop or notebook interconnect seamlessly with diverse systems including validation systems, files servers.

Temple, Texas, United States

Provided daily technical support by managing desktop, data, and servers. Set up and tested desktop computer peripherals, created software packages and reports in SCCM, and performed system changes in compliance with organizational policies. Conducted remote desktop troubleshoot to end-users along with documentation ticket maintenance. Performed normal.

United States

• Provided technical expertise and support to end user devices by repairing and replacing computing devices, managing data migration, conducting storage repair, and performing backup. Analyzed, configured, and installed.
• Designed PowerShell GUI interface, assisting 200 remote and local technicians with troubleshooting and other critical issues, therefore saving company thousands of dollars.
• Successfully interacted with clients on escalated incidents while leading continuous improvement efforts for the department.
• Collaborated with project managers, maintaining project milestones and communicating on progress of projects while practicing teamwork with high degree of performance.

Temple, Texas, United States

• Responsible for onsite coordination of moving equipment, assuring that removal disposition devices have been taken off the client’s network and placed in designated staging area. Confirmed accuracy of equipment.
• Performed all required tasks efficiently, to ensure client satisfaction.

Norfolk, Virginia, United States

• Performed preventive maintenance on weapons; follows standard checkout procedures to locate and repair system malfunctions; tests, aligns, and adjusts radar-indicating circuits and power supplies
• Used basic electronic test equipment; performs operational tests and operator adjustments on weapon equipment
• Operated radar equipment, fire control systems, and weapons direction/designation systems in all modes; fabricates, maintains, and installs electrical/electronic cable assemblies
• Performed maintenance on electromechanical, pneumatic, and hydraulic systems and cooling and drying equipment.