Eric Ruble Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Created standard operating procedures (SOP) for training co-workers.Maintain team mailbox and monitored customer load board in the transportation management system.Manage monthly and quarterly reports of carrier’s performance for on-time delivery, on-time pickup and acceptance metrics.Created track and trace reports for high priority shipments.Process.

Chicago, IL

Take calls and respond to emails from our customers, ranging from basic how-to questions, to unique circumstances that come up with a specific offerResolve customer issues in a timely and consistent mannerMeet daily individual and team resolution targets by managing time and productivity expectationsStay current with knowledge of internal ticketing system.

Greater Chicago Area

Assisted with resolving a backlog of customer facing issues with merchants.Outbound calls, and emails to merchants associated with Groupon to resolve customer specific issues

Greater Chicago Area

Prepared scheduling for frontline support and reports for performance analysis to managers.Processed paid time off approval and enforced denials.Monitored real time adherence of frontline customer support schedules.

Lake Zurich, IL

Developed blue prints using AutoCad application for commercial flat roofs. Estimated bids for potential projects, ordered products to be delivered during key times in construction process and developed schedules for the laborers on site from start to finish. Created portfolios of samples of products that would be used in the finished product. Submitted.

Normal, IL

Provided inbound phone support about public transportation routes and departure times.Enforced parking laws on campus by issuing citations to automobiles violating regulations.