Eric Ruby Email & Phone Number

San Jose, California

San Jose

San Francisco, California

Project [X] @ Mountain View Googleplex

-Solve technical issues for VIP customers and service center agents by troubleshooting and investigating problems, prioritizing and escalating issue reports and proactively identifying support needs.-Live Troubleshooting support chat via Google Hangout/ Social Media Escalations -VIP and Top Tier Accounts for Google Glass-Handled high-end customer service processes/orders for VIPs from C-Level to celebrities-Filtered correspondence from external VIPs to Marketing and Public Relations-Anticipate, diagnose and resolve customer problems coordinating, as necessary, with cross-functional teams. Generate reports on and communicate customer and operational trends with internal partners.-Contributed to the highest level of customer satisfaction via on-going projects.-Improved internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes & tools.-Versed on our online help, community forums and high touch support channels & tools.-Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings.-Perform service requests from Client Solution Engineers and Relationship, Deployment and Project Managers-Collaborate with Engineering, Production, Product Specialist, and other cross-functional peers on specific user-impacting issues and filed bugs.- Processed RMA returns, refund, creating new orders, shipping labels-Shared supportability knowledge internally to improve tools and processes-Pre-sales, Google Drive, Google +, G-Mail, Salesforce, Google Drive, Buganizer, Pieces , Linux, Python, Ruby on Rails, API -Soap/Rest. Wireshark, TCP/IP-Assisted teams by providing training new employees during nesting phase of project

-Selling mobile products by maintaining and expanding customer base; managing staff and providing training to new employees-Regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts.-Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.-Implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.-Established sales objectives by creating a sales plan and quota for districts in support of national objectives-Maintained and expanded customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.

Google Headquarters - Mountain View Ca

-Provided technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.* Responsible for providing exceptional levels of customer service to both internal and external customers. • Processing and maintaining all loan and consignment bookings using an ERP system.• Ensuring the accurate and timely delivery of surgical instruments and implants to our customers.• Responding to queries from customers regarding pricing, invoicing, credits, etc.• Liaising with warehouse staff, sales representatives and clinical nurse consultants to ensure customer service expectations are exceeded.• Managing customer correspondence• Experienced in a customer focused role.• Dynamic communicator with a genuine passion for customer service.

San Francisco Bay Area

Provided efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility.After receiving the call from the dispatcherfunctions in uncommon situations;- Advance understanding of stress response and methods to ensure personal well-being- Advance understanding of body substance isolation- Knowledge of medical-legal principles- Functions within the scope of care as defined by state, regional and local regulatory agencies -Complies with regulations on the handling of the deceased, notifies authorities and arranges forprotection of property and evidence at the scene. Opening and maintaining an airway ventilating patients administering cardiopulmonary resuscitation, including use of automated external defibrillators -Providing prehospital emergency medical care of simple and multiple system trauma such as:- controlling hemorrhage,- treatment of shock (hypoperfusion),- bandaging wounds,- immobilization of painful, swollen, or deformed neck or spine;

Fire Science, Fire Science/Tech

Emt-B, Emergency Care Attendant (Emt Ambulance)

High School, General Studies

Activities and Societies: Varsity Baseball, Football, Hockey