Eric Ruby Email & Phone Number

South Carolina, United States

Upstate South Carolina

Upstate, Sc

Supporting all aspects of the the customer experience. - Needs Analysis - Proposal Support - Order Management - Ongoing Account Support

Upstate, Sc

Marietta, Ga And Greenville, Sc

The Manager of Partner Support is an essential part of the Sales Leadership Team and the success of MicroCorp. Responsible for actively managing and leading a team of Partner Managers and Sales Support individuals who are tasked with proactively working with an assigned group of Partners to enhance the Partners sales success while achieving Microcorp revenue goals. Team Responsibilities: * Enhance, Monitor, and Report on the Partner Experience * Direct Responsibility for Partner Development, Engagement, and Education * Proactive Interaction and Management of Strategic Partner Quotes and Order Submission * Must Proactively and Persistently follow-up on all quotes over $1000 * Direct Ownership of select accounts while maintaining a team and Microcorp perspective * Responsible for knowing, understanding, and being able to sell all key Provider Partners * Understands the essentials of all Provider Partners in the Microcorp Portfolio * Active participation in the On-Boarding and Training process of Partners * Effective and Consistent use of Data and Reports to Manage Assigned Partner Base * Focuses sales efforts by studying existing activity of partners * Personally responsible for a weekly personal, professional, and industry education plan

Duncan, Sc

Supervise and manage the activities of customer service as it seeks to assist customers and agents with all aspects of the sales process for products supplied by AFL into various markets. Involved in all phases of the sales process from quotes, orders, shipments, complaints, payment issues and improvement.•Supervise people in various market teams. •Supervise the activities of customer service representatives, ensuring the effective support of customers and the utilization of resources. Responsible for the development, evaluation and careers of direct reports.•Maintains and Improve processes. •Responsible for the execution and continuous improvements of the various processes involving customer service to ensure the effective support of customers and sales agents.•Customer relations / support. •Continuously support the development of effective relationships with customers. Includes both proactive activities and reactions to problems / issues such that customers value the service and support provided by AFL.•Manage customer accounts. •Directly manage customer account as required, performing CSR duties and responsibilities.

Upstate Sc And Western Nc

• Responsible for a New Revenue Quota as it relates to assigned Channel Partners, aka dealers in the Upstate of South Carolina and Western North Carolina including Charlotte and Asheville..• Act as an industry leader in the assigned market.• Provide training as needed for the consistent advancement of employees and Channel Partners• Assist Partners in accessing and successfully selling to prospective businesses and organizations.• Assist in the coordination of a smooth customer transfer between completion of sale and Spirit Communications customer care functions.• Observe all Spirit Communications standards in business ethics, presentations, proposals and overall representation of the company.• Maintain and update, as required, customer and company contacts, presentations, proposals and general sales records regarding ongoing sales activity.• Maintain a professional image and appearance that reflects the high standards of Spirit Communications.

Nc, Sc, Ga And Tx

South Carolina, United States

 Technical Marketing Support for Major Account Executives in South Carolina; Data Networking Branch Specialist; Technical Training Coordinator for all marketing titles in South Carolina offices; Provide Network and Equipment Solutions when Standard Products did not apply;

United States

 Manage the Company’s Technical Sales Support Organization;  Design Training for Sales and Sales Support Associates;  Support the Direct and the Indirect (Dealer/Agent) Sales Organizations in Meeting the Sales Goals for the Company.  Develop Job Descriptions for Technical Sales Support and Regional Management;  Develop Technical Assessment Tool for aligning Technical Candidates in correct Technical Title;  Develop Compensation Plan and Policy for the Technical Sales Support Organization;  Develop an Organizational Structure reporting to Sr. Management to Support the Sales Goals of the Company;  Develop Training Modules to Support Sales Offices and Dealer Managers Success;  Empowered a Department of Highly Technical, Respected, Positive, Motivated, Team Oriented Personnel;  Support the Development of New Products and Services for NuVox Communications.

Greenville-Spartanburg-Anderson, South Carolina Area

 Drive Regional Data Sales Goals in the North and South Carolina Territories;  Train Senior Account Executives and Account Representatives on Data Applications;  Support Branch Sales Manager in meeting his Data Sales Goals for his Territory.  Recommend and Change Compensation Plan for Data Account Executives;  Developed Current Data Consultant position for e.spire;  Act as Advisory Personnel to Enhance e.spire’s Provisioning Processes;  Act as Advisory Personnel to Enhance e.spire’s Customer Care Organization;  Annual review appraisal of ‘Greatly Exceeded Standards’.

South Carolina, United States

 Technical Marketing Support for Major Account Executives in South Carolina;  Data Networking Branch Specialist;  Technical Training Coordinator for all marketing titles in South Carolina offices;  Provide Network and Equipment Solutions when Standard Products did not apply;  Dedicated Network Support for customers with sales in excess of $30 million per year.  Contribution to increase of Major accounts annual revenue from $6 million to over $20 million;  Designed Network Hierarchy for Frame Relay Network in the Paging Industry;  Worked with Technical Services Director in Designing Technical Training for Sales;  Annual review appraisals of Exceeded Objectives or better;  Received Most Valuable South Carolinian for Outstanding Accomplishments;

Carolinas

 Technical Marketing Support for Account Executives in Greenville;  Data Networking Branch Office Specialist;  Internal Personnel Training Coordinator for all marketing titles in the Greenville office;  Internal Office Automation Platform Coordinator for PC Hardware/Software and LAN/WAN connectivity;  Dedicated Network Support for national customers with sales in excess of $13 million per year.  Annual review appraisals of Exceeded Objectives or better;  Received TWO Vice President Awards for outstanding accomplishments;  Appointed to serve on 1992 & 1993 AT&T Leadership Council.

Greenville-Spartanburg-Anderson, South Carolina Area

 Management of the data network serving 55 locations including the central network control facility;  Departmental budgeting for equipment and services in excess of $2.5 million;  Departmental validation and approval of all bills;  Recommendation and implementation of new systems.

Bs, Computer Science, Minors In Physics And Mathematics

Education record

Education record