Eric Ruby Email and Phone Number
South Carolina, United States
Eric Ruby's Location
Greenville-Spartanburg-Anderson, South Carolina Area, United States
Eric Ruby's Contact Details
Eric Ruby work email
- Valid
- Valid
- Valid
- Valid
Eric Ruby personal email
n/a
About Eric Ruby
I've been in the IT and Telecommunications field for over 40 years. I have had several different roles including Data Network Management, Sales Support, Sales, Sales Engineering, Sales Management, Technical Support, Technical Management, etc. My experience is key to helping customers navigate the world of voice, data and video services. As a trusted advisor, I add value by listening to the needs of customers, evaluate their requirements and match providers that meet customer needs. It's a successful combination for all parties.
Eric Ruby's Current Company Details
Xtranet Incorporated
View
EVP Customer Experience
South Carolina, United States
- Website:
- xtranetinc.com
- Employees:
- 3
Eric Ruby Work Experience Details
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Evp Customer ExperienceXtranet IncorporatedSouth Carolina, United States
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Vice President Customer ExperienceXtranet Incorporated Apr 2022 - PresentUpstate South Carolina
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Customer Experience ManagerXtranet Incorporated Mar 2017 - Apr 2022Upstate, ScSupporting all aspects of the the customer experience. - Needs Analysis - Proposal Support - Order Management - Ongoing Account Support
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President/OwnerRuby Unlimited Of The Upstate Jan 2008 - PresentUpstate, Sc -
Manager Of Partner SupportMicrocorp Oct 2016 - Mar 2017Marietta, Ga And Greenville, ScThe Manager of Partner Support is an essential part of the Sales Leadership Team and the success of MicroCorp. Responsible for actively managing and leading a team of Partner Managers and Sales Support individuals who are tasked with proactively working with an assigned group of Partners to enhance the Partners sales success while achieving Microcorp revenue goals. Team Responsibilities: * Enhance, Monitor, and Report on the Partner Experience * Direct Responsibility for Partner Development, Engagement, and Education * Proactive Interaction and Management of Strategic Partner Quotes and Order Submission * Must Proactively and Persistently follow-up on all quotes over $1000 * Direct Ownership of select accounts while maintaining a team and Microcorp perspective * Responsible for knowing, understanding, and being able to sell all key Provider Partners * Understands the essentials of all Provider Partners in the Microcorp Portfolio * Active participation in the On-Boarding and Training process of Partners * Effective and Consistent use of Data and Reports to Manage Assigned Partner Base * Focuses sales efforts by studying existing activity of partners * Personally responsible for a weekly personal, professional, and industry education plan
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Customer Service SupervisorAfl Mar 2015 - Oct 2016Duncan, ScSupervise and manage the activities of customer service as it seeks to assist customers and agents with all aspects of the sales process for products supplied by AFL into various markets. Involved in all phases of the sales process from quotes, orders, shipments, complaints, payment issues and improvement.•Supervise people in various market teams. •Supervise the activities of customer service representatives, ensuring the effective support of customers and the utilization of resources. Responsible for the development, evaluation and careers of direct reports.•Maintains and Improve processes. •Responsible for the execution and continuous improvements of the various processes involving customer service to ensure the effective support of customers and sales agents.•Customer relations / support. •Continuously support the development of effective relationships with customers. Includes both proactive activities and reactions to problems / issues such that customers value the service and support provided by AFL.•Manage customer accounts. •Directly manage customer account as required, performing CSR duties and responsibilities. -
Regional ManagerSpirit Communications Apr 2008 - Feb 2015Upstate Sc And Western Nc• Responsible for a New Revenue Quota as it relates to assigned Channel Partners, aka dealers in the Upstate of South Carolina and Western North Carolina including Charlotte and Asheville..• Act as an industry leader in the assigned market.• Provide training as needed for the consistent advancement of employees and Channel Partners• Assist Partners in accessing and successfully selling to prospective businesses and organizations.• Assist in the coordination of a smooth customer transfer between completion of sale and Spirit Communications customer care functions.• Observe all Spirit Communications standards in business ethics, presentations, proposals and overall representation of the company.• Maintain and update, as required, customer and company contacts, presentations, proposals and general sales records regarding ongoing sales activity.• Maintain a professional image and appearance that reflects the high standards of Spirit Communications. -
Southeast Solutions Sales ManagerNorthland Communications Mar 2014 - Sep 2014Nc, Sc, Ga And Tx -
Sales EngineerLevel 3 Communications Apr 2007 - Aug 2007South Carolina, United States Technical Marketing Support for Major Account Executives in South Carolina; Data Networking Branch Specialist; Technical Training Coordinator for all marketing titles in South Carolina offices; Provide Network and Equipment Solutions when Standard Products did not apply; -
Director Technical Sales SupportNuvox Dec 1999 - Sep 2006United States Manage the Company’s Technical Sales Support Organization; Design Training for Sales and Sales Support Associates; Support the Direct and the Indirect (Dealer/Agent) Sales Organizations in Meeting the Sales Goals for the Company. Develop Job Descriptions for Technical Sales Support and Regional Management; Develop Technical Assessment Tool for aligning Technical Candidates in correct Technical Title; Develop Compensation Plan and Policy for the Technical Sales Support Organization; Develop an Organizational Structure reporting to Sr. Management to Support the Sales Goals of the Company; Develop Training Modules to Support Sales Offices and Dealer Managers Success; Empowered a Department of Highly Technical, Respected, Positive, Motivated, Team Oriented Personnel; Support the Development of New Products and Services for NuVox Communications. -
Regional DataE.Spire Communications Oct 1997 - Dec 1999Greenville-Spartanburg-Anderson, South Carolina Area Drive Regional Data Sales Goals in the North and South Carolina Territories; Train Senior Account Executives and Account Representatives on Data Applications; Support Branch Sales Manager in meeting his Data Sales Goals for his Territory. Recommend and Change Compensation Plan for Data Account Executives; Developed Current Data Consultant position for e.spire; Act as Advisory Personnel to Enhance e.spire’s Provisioning Processes; Act as Advisory Personnel to Enhance e.spire’s Customer Care Organization; Annual review appraisal of ‘Greatly Exceeded Standards’.
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Technical ConsultantMci Oct 1994 - Oct 1997South Carolina, United States Technical Marketing Support for Major Account Executives in South Carolina; Data Networking Branch Specialist; Technical Training Coordinator for all marketing titles in South Carolina offices; Provide Network and Equipment Solutions when Standard Products did not apply; Dedicated Network Support for customers with sales in excess of $30 million per year. Contribution to increase of Major accounts annual revenue from $6 million to over $20 million; Designed Network Hierarchy for Frame Relay Network in the Paging Industry; Worked with Technical Services Director in Designing Technical Training for Sales; Annual review appraisals of Exceeded Objectives or better; Received Most Valuable South Carolinian for Outstanding Accomplishments; -
Technical Support ManagerAt&T Jun 1988 - Oct 1994Carolinas Technical Marketing Support for Account Executives in Greenville; Data Networking Branch Office Specialist; Internal Personnel Training Coordinator for all marketing titles in the Greenville office; Internal Office Automation Platform Coordinator for PC Hardware/Software and LAN/WAN connectivity; Dedicated Network Support for national customers with sales in excess of $13 million per year. Annual review appraisals of Exceeded Objectives or better; Received TWO Vice President Awards for outstanding accomplishments; Appointed to serve on 1992 & 1993 AT&T Leadership Council. -
Data Network ManagerJp Stevens & Co. Jun 1984 - Jun 1988Greenville-Spartanburg-Anderson, South Carolina Area Management of the data network serving 55 locations including the central network control facility; Departmental budgeting for equipment and services in excess of $2.5 million; Departmental validation and approval of all bills; Recommendation and implementation of new systems.
Eric Ruby Skills
Telecommunications
Networking
Sales Operations
Managed Services
Voip
Solution Selling
Management
Selling
Mpls
Wireless
Unified Communications
Sales Management
Ethernet
Telephony
Co Location
Ip
Sales
Leadership
Channel Partners
Direct Sales
Wan
Sip Trunking
Voice Over Ip
Lan Wan
Data Center
Cloud Computing
Sip
Technical Support
Network Design
Multiprotocol Label Switching
Wireless Technologies
T1
Hosted Services
Metro Ethernet
Product Development
Network Administration
Account Management
Sales Engineering
Time Management
Broadband
Eric Ruby Education Details
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Computer Science, Minors In Physics And Mathematics
Frequently Asked Questions about Eric Ruby
What company does Eric Ruby work for?
Eric Ruby works for Xtranet Incorporated
What is Eric Ruby's role at the current company?
Eric Ruby's current role is EVP Customer Experience.
What is Eric Ruby's email address?
Eric Ruby's email address is er****@****inc.com
What schools did Eric Ruby attend?
Eric Ruby attended Appalachian State University, Davie County High School, Hackettstown High School.
What are some of Eric Ruby's interests?
Eric Ruby has interest in Children, Long Distance, Internet, Education, Science And Technology, Data, Human Rights.
What skills is Eric Ruby known for?
Eric Ruby has skills like Telecommunications, Networking, Sales Operations, Managed Services, Voip, Solution Selling, Management, Selling, Mpls, Wireless, Unified Communications, Sales Management.
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