Eric Rudkin Email and Phone Number

• Acted as the first line of support for all remote hosted client systems for 16 hospitals across the country,providing 24/7 assistance for any and all service interruptions.• Fostered a relationship with client IT teams to work on building trust, identifying key issues, and improvingsystems to give users the best possible experience.• Mentored new Systems Engineers, helping them learn various tools and workflows in Linux and Windowsto better perform in their positions.• Designed and scripted new ways to monitor systems, leveraging services such as Zabbix, Splunk and Tableau.

Specialized as a Back-End System EngineerManaged and Maintained Client Systems for multiple major Hospital Networks on a 24/7 basisResponsible for Upgrading Client Domains as new code improvements were releasedResearched and Applied New and Emerging Tech to reduce TCO for ClientsMonitored Client Systems to solve problems before they caused Client issuesResponded to Client Issues as the first line of Support

Assisted customers who need help with computer issues, ranging from printing issuesand network/internet problems to teaching them about new technologies.Provided in-room assistance to customers living on IU’s campus with internet connectivitytrouble.Mentored Consultants, providing them with the tools and resources they need to succeed at their job and as students.