Eric S. Email & Phone Number

Washington Dc-Baltimore Area

I assist the Office of Civil Rights in collecting and preparing records/documents in relation to FOIA and Privacy Act requests. This assistance includes, but is not be limited to:- Prepare and review documents in accordance with FOIA policy guidelines, collect documents gathered from FOIAXpress, Data Management (DM), Case Management System (CMS), and our share drive database- Analyze, evaluate and redact responsive records utilizing FOIA exceptions B1, B2, B3, B6, B7C and including PII.- Communicate with OCR FOIA Coordinators from national regions to collect, follow-up, and coordinate the release of responsive records- Generate draft response letters to requestors detailing the FOIA review and release determination.- Support necessary FOIA administrative functions such as scanning documents; transporting paper files within the building for review, and uploading files to the existing databases.

Washington D.C. Metro Area

• Provide FOIA assistance to DHS's Privacy Office, CBP, TSA and OBIM by performing analysis to determine validity of request, evaluate for reasonableness and regulatory compliance, expedition, redaction of responsive record, and negotiate resolution of disputed matter with requester.• Coordinate with various DHS components for review of responsive records and delivery of cases to and from component offices. Also manage the receipt, distribution, and tracking of incoming FOIA requests via mail, email or fax. • Redact documents in accordance with agency and entity FOIA protocols, while maintaining complete and detailed case notes on assigned cases.• Prepare documentation and draft responses to FOIA and PA requests, coordinate proposed disclosures of information for several entities within the agency• Experience in FOIAXpress, Adobe Acrobat, EID Arrest Graphical User Interface (GUI), Law Enforcement (EAGLE), and reviewing documents for relevance, privilege, and confidentiality.• Public Trust Security Clearance.

Tampa/St. Petersburg, Florida Area

• Investigated property claims, coverage validity, emergency assistance, cause of loss research, mitigation, and issued payments to all involved parties. Also review irregularities discovered by field adjusters or external stakeholders.• Served as a point of contact between our customers and third-party vendors, analyzed investigation-related materials and drafted extensive claims reports.• Interpreted property guidelines, negotiate invoices while maintaining a strong relationship with vendors. Recommend litigation when settlement could not be reached and concluded my claims in a cost-effective manner.

Clearwater, Fl

• Greet guests, answer phone inquiries, and provide guidance to our various customers, state agencies or third-party vendors.• Assist our public relations staff by creating written material, scripts, and training packages. Also develop presentations for our staff meetings.• Create spreadsheets, special projects, and update permanent case files.• Schedule travel plans for case workers and management groups, also communicate between the Juvenile Justice and other state agencies.

Riverview, Fl

• Coordinate a wide range of communication projects for our staff newsletter.• Provide quality service to 900 clients a month (35-40 calls per day)• Resolve complicated billing issues, rate revisions, surcharges and discounts.• Prepare and distributed reports to our units, provided sales support to our agents, and kept my retention rate over 70% to a near $400,000.00 since 2007.

Bachelor'S Degree, Criminology

Relevant Criminology Experience focused in Data Analysis, and Intelligence Dissemination: • Crime Analysis • Crime Prevention •.

Bachelor'S Degree, Political Science And Government

Associate'S Degree, Criminal Justice/Law Enforcement Administration