Eric San Email & Phone Number

Greater Philadelphia

College Station-Bryan Area

• Responsible for leading and empowering a team of 40+ people with an emphasis on team development• Goal of enhancing team performance while demonstrating a record of accountability and adaptability to contribute to the growth of business• Implemented various techniques and strategies to foster team development, including mentorship programs, training sessions on a regular basis, and performance evaluations• Resulted in a significant improvement in overall performance of team members which positively impacted our business growth, leading to the highest guest retention rewards percentage in the history of the store by 15-20% on a consistent, weekly basis• Spearheaded Drive-Up/Starbucks Pick-Up program rollout and recognized as consistently being considered digitally elite in our district by performing in the top 3% of stores in our region

Raleigh-Durham-Chapel Hill Area

• Diligently managed customer interactions, addressing inquiries and providing necessary feedback• Handled daily cash deposits, maintaining accurate financial records• Optimized hospital productivity by scheduling appointments efficiently and maintained detailed documentation to ensure smooth operations • Through efforts, hospital experienced improved operational efficiency and increased client satisfaction which enhanced the quality of care provided to clients contributing to a positive reputation resulting in higher client retention and referrals

Master Of Public Administration - Mpa, Public Administration And Social Service Professions

Activities and Societies: The National Society of Leadership and Success

Bachelor Of Arts - Ba, Public Administration & Business

Activities and Societies: Tau Sigma National Honor Society