 Organized and executed lead Agile activities for a large, complex government agency involving concurrent technical operations and external contractors to develop a Scaled Agile implementation. Created Scaled Agile model that integrated Portfolio, Program, and Team level activities – addressed unique scenarios involving the role of Product Owners and developed a Strategic Product Owner Team (SPOT) to work in conjunction with CMS Lines of Business as part of the ranking and prioritization process for backlog items.  Managed and led one of the core delivery teams providing project management, Agile and process governance, and engaging the client in daily discussion to report on progress and metrics. Identified process for incoming backlog items to develop techniques for identifying Program, Release, and Sprint level backlogs.  Led response and management activities with each applicable development team to identify capacity, Level of Effort, and response strategies for incoming defect and enhancement work items via a Kanban process and in parallel to adjacent Sprint activities run via a Scrum framework.

Provides technical writing, guidance, and key support to a variety of business development efforts within the organization. Coordinates amongst multiple groups of technical writers to formulate and unite technical writing into an organized effort.

 Managed a thorough and immersive assessment of the current systems, tools, and processes supporting the Tactical Communications Network (TACCOM) within the Wireless Services Program Division (WSPD) using Ventera’s Infrastructure Lifecycle Management (ILM) model to examine the interactions and data exchanges between WSPD and other associated Directorates (Divisions) at CBP as part of the SERSI (Sustainment Efficiency Roadmap/System Inventory) Project. The focus of the analysis determined detailed overlaps, gaps, voids, and opportunities for improvement, which resulted in an extensive and robust sustainment roadmap for the Directorate. Conducted regular delivery report meetings with client including comprehensive presentations at monthly Project Management Review meetings. Executed and conducted 40+ client interviews over a five-week period to assemble necessary information taking alternating leading roles as part of an interview methodology to work with client interviewees to establish the purpose of the project, understand their role at WSPD, and engage them for data related to the ILM buildout.  Led large scale Validation and Facilitation sessions with over 40+ WSPD staff over a 4-day period to discuss key observations and engage them in a priority and impact assessment that would ultimately lead to developing a Final Deliverable that consisted of detailed Decision Areas, Roadmap Initiatives, and Value/Effort analysis of Primary Projects as part of the Sustainment Efficiency Roadmap.  Delivered detailed post analysis and presentation dissecting each of the Functional Categories according to their component systems and tools and analyzing them according to current process documentation, functional overlaps, opportunities for improvements, gaps, voids, and high risks.

Mr. Santucci is a senior analyst working with USDA FNS projects related to the maintenance and development of new activities for the STARS application. Utilizing Agile methodology (including Scrum and SAFe), Mr. Santucci has led the successful development and creation of new dashboard technologies and other enhancements for the application. He has served in roles ranging from release management, Scrum Master, lead business analyst, as well as, identification of testing and standards. In addition, Mr. Santucci regularly leads teams of between 4 – 6 individuals related to special projects within the application and often trains and provides guidance to new team members regarding Agile methodology and the Agile frameworks utilized within the project.

Mr. Santucci is a senior analyst working with Enterprise Wireless Alliance (EWA) for the development of an entirely new portal and dashboard that utilized a combination of .Net and Drupal technologies to serve as both a system for the client to maintain and direct activities, as well as, a customer facing portal enabling interfacing, purchasing, and selection of a variety of tools and activities.

Mr. Santucci is a business analyst for the VA CSSD project within the OIT in the United States Department of Veterans Affairs. VA OIT created a Business Intelligence (BI) program to collect, analyze and report data associated with actual Customer Service/Satisfaction (CSS) measurements and customer satisfaction indexes, Operational Data/Metrics, and IT Business Data/Metrics. The VA CSSD project created an IT Performance Dashboard as one, trusted source for IT performance information in a multi-phase program enabling users to Track Service Level Requirements (SLRs) through detailed SLR and Service Level Agreement (SLA) reports, make staffing and budget decisions based on performance metrics, enhance customer satisfaction by comparing year-to-year ACSI reports, including specific ACSI indicators, and compare performance and customer-satisfaction metrics of different Regions, VISNs, or Facilities. The IT Performance Dashboard utilizes the latest Data Warehousing technologies and is presented through a sophisticated SharePoint front end for user interface. Mr. Santucci supports discovering and leading reporting measures, data, and statistics that are required for the IT Performance Dashboard accomplished through detailed requirements gathering and analysis with multiple organizational layers within the Department of Veterans affairs. He focuses on use case analysis, diagramming, creation of requirement specifications documents (RSDs), and Specification Design Documents (SDDs). Mr. Santucci works closely with the client to perform portions of data analysis and coordinating the details with internal team members, while creating sample visions of the reports, data, and overall presentation of those reports and data. Mr. Santucci also performs testing and use case analysis, change request/control analysis, and provides direction and ideas on overall concept and design.

Mr. Santucci is a Business Analyst supporting the implementation and deployment of an enterprise-wide project management COTS application for managing AT&T cell site build and maintenance projects (PACE). The application will replace an existing custom application that does not meet user expectations. It will also add robust project management and administration capabilities such as integrated change management, workflow, business rule configuration, program management, financial tracking, and extensive integration with internal line of business applications. Mr. Santucci leads the reporting component effort of Release 1 and Release 2 supporting the business stakeholders to define the business requirements, develop and design business processes, interact with the software vendor to communicate these needs, and help define the application as related to the creation of all user reports, dashboards, libraries, and additional applicable reporting type elements. As part of this requirements phase, Mr. Santucci leads and facilitates sessions with business users to elicit and confirm the requirements applicable to reports as related to all process flow and business operations that encompass the current systems and the development of the PACE application. The reporting effort is cross boundary in terms of development and design touching upon the entire architecture of the system uniting all areas of the PACE application and its user base at multiple discipline levels inclusive of executives/senior management and general users. Mr. Santucci also provides assistance with Data Migration/Deployment analysis, financial systems analysis as applicable to overall design, and Change Request analysis/processing.

Mr. Santucci leads a team of ten business analysts for the USDA FNS and WIC client projects at Ventera with a primary focus on resource allocation amongst multiple work streams, on-boarding and off-boarding members, team meetings, team dynamics management, and engaging in training activities and process improvements amongst senior management.

Project Management - WIC The Integrity Profile (TIP)Mr. Santucci is the lead business analyst for the WIC TIP database, which is required as part of Section 246.12(j)(5) of the WIC Program regulations for WIC State Agencies to report annually on the outcome of their vendor monitoring efforts. Mr. Santucci is responsible for managing and executing the requirements analysis and business processes consisting of use case analysis, project flow diagramming using Visio, and the construction of html screen designs for a prototype vision. Mr. Santucci is authoring the Software Requirements Specification (SRS) document, the High Level Design (HLD), Test Plan, security matrices, and coordinating all testing internally and with the client. Mr. Santucci also provides project management and overall project related direction/leadership for the client for current and future program objectives within this area guidance from the senior management.

WIC National Universal Product Code database (NUPC)Congress mandated that the Women, Infants, and Children (WIC) group create a national Universal Product Code (UPC) database based on the Child Nutrition and WIC Reauthorization Act (2004). Mr. Santucci is the lead business analyst for the WIC NUPC database, which is intended to provide a standardized format, electronically, for the national repository of WIC eligible foods that have been authorized to be on the State's WIC food list by at least one of the 90 WIC State Agencies. It is anticipated that through the electronic standardization of the authorized WIC food lists for all of the WIC State Agencies, the standardization will provide a more uniform data source for authorized retailers who work with more than one WIC State Agency. Mr. Santucci is responsible for managing and executing the requirements analysis and business processes consisting of use case analysis, project flow diagramming using Visio, and the construction of html screen designs for a prototype vision. Mr. Santucci is authoring the Software Requirements Specification (SRS) document, the High Level Design (HLD), Test Plan, security matrices, and coordinating all testing internally and with the client. Mr. Santucci also manages the external coordination of the project with all Subject Matter Experts (SME), who are responsible for identifying industry standard regulations. Mr. Santucci provides project management and overall project related direction/leadership for the client for current and future program objectives within this area guidance from the senior management.

Mr. Santucci was the lead business analyst for the Zero Redeemer (ZR) module of the Store Tracking and Redemption System (STARS) II application development. The Zero Redeemer functionality efficiently tracks Stores that are not redeeming food stamp benefits. Mr. Santucci led the primary requirements gathering sessions, business process development, and requirements analysis for the development of the application. Mr. Santucci authored significant project artifacts, such as but not limited to, the Software Requirements Specification (SRS) document, High Level Design (HLD), and Test Plan. Mr. Santucci was also responsible for detailing the user security and coordinating the testing of the application internally and with the

Store Eligibility Accuracy Rate (SEAR)Mr. Santucci was the lead business analyst for the Store Eligibility Accuracy Rate (SEAR) functionality of the Store Tracking and Redemption System (STARS) II application development. SEAR enables FNS to sample populations of Stores participating in the Food Stamp Program to determine the accuracy level of rates. Mr. Santucci served as the lead business analysts to upgrade the existing SEAR functionality with additional user features. These objectives were accomplished thru the use of Visio diagramming, requirements analysis, and modifications to existing STARSII requirements.

Call Order Tracking System (COTS)Mr. Santucci was the lead business analyst for the Call Order Tracking System (COTS) module of the Store Tracking and Redemption System (STARS) II application development. The COTS module serves as sub-component of the primary application STARS II. COTS provides support for the Food Stamp Store Visit Contract. The purpose of the contract is to utilize Contractor personnel to perform store visits for verifying retailers' eligibility to participate in the Food Stamp Program (FSP). COTS was originally implemented as a stand-alone system. The system tracks Call Orders and deliverables, calculates specific cost information, reports visit outcomes, generates cover and confirmation letters, and maintains contractor performance information. Mr. Santucci served as the lead business analysts to back engineer the database and integrate the new design into STARS II through the analysis of the requirements and business processes with the

Mr. Santucci worked with the Project Management and Training Team to provide project management, business analysis, and training services to fulfill corporate business objectives. He utilized Project Management Institute (PMI) standards to lead initiatives ranging from HRIS action systems, global business tracking systems, performance management databases, transition to new Payroll system platforms, online employee service modules, contracts management system, overseas micro-finance database projects, intranet portal management, and data conversion management and migration. Mr. Santucci performed detailed documentation of processes and procedures to formulate matrices (blueprints), developed Work Breakdown Structures, work flow diagrams using Visio, regularly created and implemented project testing plans, and assigned user groups to determine if the content of the project was successfully structured. Mr. Santucci also had extensive experience developing training sessions and authoring training manuals. In his final role at DAI, Mr. Santucci served as the primary business analyst for the Oracle eBusiness Suite. He documented Human Resources business processes and complex, highly detailed cases involving legacy systems and integration to develop a fully functioning HRMS Oracle module.

As a Human Resources Generalist, Mr. Santucci was responsible for the company's New Employee Orientation procedures, HRIS applications, HR data and payroll procedures, and the development of a new employee management database. Mr. Santucci coordinated activities between HR and Payroll for monthly payroll processing by overseeing, managing, and entering data into the HRIS system (Ceridian Source 500) and Deltek 1 Accounting systems, serving as the primary point of contact for over 300 employees. He coordinated and managed the development of a new employee management database called the People Action System (PAS), including the work breakdown structure of the training program, and formulation of key documents and analyses, with a team of 4 HR staff members, 3 Ventera Corporation members and 5 members of the Office of Information Technology at DAI.

Mr. Santucci served as the primary point of contact for the Personnel Action Sheet database, generating and maintaining expatriate employment agreements, tax information, bank information, and benefits information. He assisted the Director of Human Resources with the implementation of the company's benefits through direct contact with the company's third party administrator, while also coordinating activity with DAI's third party COBRA administrator. Mr. Santucci also served as the primary point of contact for all expatriate benefits-related questions and research.

As a new member of the HR team, Mr. Santucci was responsible for administrative duties, maintaining employee master files and assistance with special HR projects as assigned. He also administered COBRA procedures in accordance with federal regulations.

Mr. Santucci coordinated the development and installation of a micro-finance institution credit loan database project funded by the United States Agency for International Development (USAID) called the Customer Liability Information System (CLIS). He successfully coordinated between United States and foreign government agencies and two micro-finance institutions (Sogesol and ACME) on-site in Port-au-Prince, Haiti.