Eric Scheinfeldt Email & Phone Number

Round Rock, Tx, Us

Responsible for all interim servicing accounts.Oversaw relationships with vendors and subservicer, to include escrow administration and loss mitigation. Oversaw company licensing (NMLS and other state licenses as required)Oversaw audit and examination processDeveloped staffing budget and workload forecasting for growing regional lenderRevamped customer communication process to ensure consistent messageDeveloped and presented monthly statistical review to President and CEOReviewed and audited monthly invoices to ensure accuracy

Developed and maintained service channel for organization. Oversaw relationships with subservicer. Reviewed and audited monthly invoices to ensure accuracyDevelop and maintain Third Party Origination channel.

Austin, Texas Area

Represented institution at mediation meetings, pre-trial hearing, non-jury trials, and contested foreclosures in and out of court.Counseled homeowners across the US through foreclosure prevention outreach sessions.Appeared in Federal Bankruptcy Court on behalf of OneWest’s interests during hearings.

Irving, Texas

Oversaw all mediations, both in person and over the phone, as well as modification on active bankruptcy accounts for company.Managed all escalated approvals and directed GNMA servicing and loss mitigation operations. Developed departmental procedures, staffing guidelines, and process flows for Fannie Mae Pre-Foreclosure Mediation Program. Trained staff and designed workflow in order to ensure proper allocation of resources.Managed dedicated Spanish-speaking team.Licensed as mortgage servicer through NMLS nationally, as well as in 13 states individually.

Austin, Texas Area

Supervised team responsible for handling escalated requests from executive leaders, as well as external government and regulatory agencies. Reviewed all incoming customer issues and assigned accordingly.Created new phone mediation process for organization.Ensured ideal staffing levels in adherence with resource allocation needs and limits.

Opened new call center in Kansas City with a staff of 60 agents and managed daily operations remotely.Developed staffing budget and call forecasting plan and implemented employee morale programs, including a quarterly employee survey to drive improvement of corporate culture.Implemented Customer Advocacy Team to resolve escalations.Initiated bilingual staffing team to reduce costs and improve efficiency, resulting in $90K savings within first year of program operation. Designed Customer Service Ambassador Program to increase interdepartmental communications. Reduced call volume through development of partnership with Western Union Payment Center.Transitioned HELOC loan portfolio from outsource vendor to internal servicing team.

Bachelor Of Science (B.S.)

Education record