Eric Scott Email & Phone Number

Newport News, Va, Us

Usa

Norfolk, Virginia Area

Provides technical guidance and methodologies for managing, evaluating, recommending, reporting, and resolving IT solutions in support of the Navy's Sailor 2025 initiative known as Ready Relevant Learning (RRL).

Norfolk, Virginia

Non-Profit organization providing affordable housing for veterans and single family participants.

Buy, Sell, Lease Option, Rent, Invest, Private Lending

Newport News, Va

Provide integrated Information Technology (IT); Knowledge Management (KM) and Capability Development support services for the Army Capabilities Integration Center (ARCIC), Joint Base Langley-Eustis, VA. Assisted in development of policy, governance, project management and knowledge management-process improvement (KM-PI) products and services. Conducts KM assessments and provide technical documents on industry and DoD KM trends. Analyzed and recommended software solutions to support mission requirements. Monitor and participate in Joint KM events.Provide support to the OCKO, HQ, US Army Training and Doctrine Command (TRADOC), Fort Eustis, VA to integrate KM practices, procedures and solutions. Maps business processes. Documents system architecture, security configuration, and risk mitigation. Provides technical writing assistance. Provided leadership in development, piloting and implementation of the Performance Management (PfM) Tool (PMT) and TRADOC Campaign Plan (TCP) solutions via SharePoint. Provide KM training to KM professionals. Provide best business practices, knowledge trend analysis and technical solutions.Provide KM Services for the TRADOC, OCKO. Provide PM and technical oversight for KM training and metric development, marketing and evolution of the army.edu and Structured Self Development (SSD) effort. Designed, restructured and developed Interactive Multimedia Instructional (IMI) training content. Review instructional training lessons and course-ware for compliance in accordance with dLETP requirements. Subject Matter Expert (SME) responsible for the maintenance, training, QA/QC requirements for the SSD lessons and course-ware. Edited SCORM wrapped lessons, (Flash/XML/HTML) verified and corrected training content, tested in the SCORM Cloud and ALMS CTE testing environments according to acceptability criteria. Provides application support for a learning management/content system and responsible for system security plan.

Fort Monroe And Fort Eustis, Va

Respond to request/tasks from Fort Monroe customer employees through telephone contact or email to the IT Service Desk address, as well as from the IT Service Desk web portal. Monitor the Service Desk and render assistance where necessary using I.Support software, assist co-workers with incident resolution and add incident resolution to the knowledge base database. Provide on-call service to each customer with utmost courteous and exceptional customer service. ReceiveC4IM work, diagnose and correct hardware problems, perform upgrades, and install new or replacement hardware, perform encryption on local hard drives and folders using Encrypting File System (EFS) and BitLocker. Work with Active Directory by adding and removing new computers and printers to multiple domains on Non-Secure Internet Protocol Router (NIPER) and Secure Internet Protocol Router (SIPR), resetting passwords and Common Access Cards (CAC). Interact with the Server Hardware and OS Branch, the Networking Branch, the Web Development, the Database Services Branch, the Information Assurance Compliance and Policy Branches to help solve complex problems. Also installs and troubleshoots Cisco Virtual Private Networks (VPNs), switches and servers. Lead technician for the Joint Deployment Training Center’s (JDTC’s) network, audio-visual, video teleconference, network signage and cable/fiber infrastructure. Maintained and troubleshot data network systems including GigE switching, hubs, routing, and protocols. Maintained configuration management in the implementation of software upgrades. Managed local COMSEC hardware and required local rekeys and /or Over-The-Air-Rekey (OTAR). Provide technical expertise in supporting accomplishing surveys, analysis, evaluations and resolutions pertaining to the performance and functionality of the backbone JDTC infrastructure.

Senior advisor to the Commander of the US Army Aviation Logistics School. Responsible for the training, plans, training development and evaluation of 500 military and civilian personnel and 2700 students anually. Supervised, managed and maintained 4 Classroom XXI (Computer/Audio/Visual) TRADOC’s state of art computerized instructional classrooms. Instrumental in the design and implementation of the automated Airframe & Powerplant program and website design, located at www.usaals.army.mil and awarded funding of $330K annually. Ensured that new aviation maintenance systems, computer simulation systems and desktop computers were properly tested for desired specifications for system requirements and implementation. Selected as an Army Task Force member for Army Transformation (Personnel/Equipment). Maintained, monitored and supported department computers, servers, switches, printers, laptops, PDAs and Blackberry handheld systems. Responsible for the training, planning, evaluations and quality assurance of resident training and training management and distant learning products.

Bs, Computer Information Science

Activities and Societies: Phi Theta KappaSecurity+, MCTS, MCITP

Aa, Liberal Arts

Education record

Activities and Societies: Military Academy Studies