Eric Scott Email & Phone Number

Chicago, Illinois, United States

18233 Halsted

• Cooperating with the general manager and assisting with anything from project planning to staff management.• Nurturing positive working relationships with staff.• Delegating daily tasks.• Addressing any issues in a timely fashion.• Supervising staff and controlling daily and production.• Ensuring company policies and procedures are followed.• Setting a good example for staff.• Maintaining organizational standards for customer experience and service delivery

16189 S Harlem Ave

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues and questions.Assist in overseeing cleanliness and maintenance of facility.Assist in ordering of supplies using specific budget based on club requirements.Assist in tracking statistics and reports (weekly, monthly, and annually).Backup support for any employee who is absent.

Greater Chicago Area

• Works as part of Exam Processing team to accomplish Association goals.• Assists the Service Center Specialist to accomplish departmental goals.• Supports all internal team members and departments following the Association mission and values while promoting Association culture.• Efficient and accurate processing and sending of exams, answer sheets and certificates within established timeframes.• Extensive knowledge and practice of exam security violations, examination administration policies and exam processing processes/procedures.• Efficient and accurate data entry of exam, proctor/instructor and examinee information• Maintains high level of security of exams and personal examinee and proctor/instructor data at all times.• Research and resolve situations where identified tasks are outside of the normal processing timeframe• Handles internal and external customer and vendor requests in a professional, customer-focused and timely manner.• Assists other members of the Exam Processing team when needed.• Additional projects/tasks assigned by the Service Center Specialist.

One North State Street Chicago Il 60603

Telephone InterviewingData Entry and RecoveryLocatingPromptingRetrievals/ValidationRefusal Converter (2/16/2007800 Line (5/11/2007)Interviewer II (10/15/2007)Monitor (1/15/2008)Peer Helper (2/10/2008)Supervisor I (4/19/2008)Supervisor II (6/15/2009)Receipt ControlCodingScanningC A D E

17 East Monroe Street Chicago Il 60603

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