Eric Scott Email & Phone Number

Cherry Hill, Nj, Us

Cherry Hill, Nj, Us

Santa Clara, Ca, Us

Excited to start selling Silver Peak SD-WAN in the Philadelphia/NJ/DE market.

Little Rock, Ar, Us

Identify and design technical solutions for large customer RFPs ranging from $20K to $200K per month.Prepare and deliver technical presentations explaining products or services to customers and prospective customers.Demonstrate products to 100+ potential customers onsite and via video conference.Provide pre-sales support, quotes and SoW’s for core products including UCaaS and SD-WAN and follow-up on installations.Ensure adequate Sales Team training on product specifications and customer alignment and project compliance.Build, develop, and sustain strong working relationships with customers, teammates, and staff.

Rye Brook, Ny, Us

Performed Sales Engineer duties for Agent and Wholesale Channels and closed the first SD-WAN sale of $5K monthly.Trained staff teams on Velocloud SD-WAN, and all other product and technical matters.Assisted 15 Direct Sales people, Channel Managers, and Broadview Agents with any and all pre-sales technical concerns.Worked with customers to identify needs and present customized MPLS, Voice, VoIP, VPN, Cloud, and Security solutions.Designed a VPN failover solution for OfficeSuite hosted PBX platform.Improved network stability on a project team using Six Sigma methodologies.Assisted in sales documentation preparation and closing deals with enterprise and SMB level customers.

Rye Brook, Ny, Us

Acted as Subject Matter Expert for Service Delivery Team of 10+ Engineers and 30+ Project Managers.Supervised team of 10 in service installation and activation (Internet, Firewall, MPLS, MGCP, SIP, IP Telephony and IPsec VPN).Led 4 Tier III engineers in installation / implementation of MPLS WAN networks for 10-20 Enterprise Level customers.Directed contact center customer support and troubleshooting /repair of post-cut voice and data issues.Resolved specific and escalated issues regarding implementation conference calls, post-cut issues, and service.Approved Individual Case Basis data solutions for Broadview’s Sales Engineering team.Delivered monthly Quality Assessment Performance reviews for tier III Data Activation Engineers.Facilitated bi-monthly conference calls to highlight ongoing network issues impacting customer installations.Revamped and standardized PE and CPE QoS for MPLS on-net and offnet customers using DSCP tagging.

Responsible for installation and maintenance of network backbone hardware including Cisco 7513 routers and Bay Networks BCN and BLN routers. Configuration and routing of backbone and customer links. Responsible for POPs in Philadelphia, PA., Pennsauken, NJ, and Piscataway, NJ. Familiarity with OSPF, RIP2, BGP4, and Static routing protocols. Familiarity with IP and IPX routing. Installation and configuration of Point-to-point, Frame-relay and SMDS T-1 and T-3 circuits. Installation of Cisco IOS Firewalls and Cisco VPN solutions. Configuration of ADC (Kentrox), Adtran, and Telinc CSU/DSUs IDSUs and SMDSUs. Design and Install of Frame-relay WAN for Catholic Charities and Advanced Office Environments Inc. Installation of Ethernet cable at various customer sites. Responsible for customer helpdesk. Responsible for monitoring the network and responding to outages. Responsible for supporting 300+ customers. Installation of PC hardware and Software including Windows NT 4.0, Windows 98, Windows 95, Microsoft Office, Norton Utilities, Norton PCAnywhere and Cheyenne ARCserve. Administration of IDCI's LAN, including NT Server 4.