Eric Thompson Email & Phone Number

Austin, TX, US

Austin, Texas Area

Responsibilities: Develop and write user documentation, quick start guides, instructional videos, and training materials for drone piloting and program management software aimed at the first responder market. Manage support ticket workflow and knowledge base content in Zendesk. Assist with QA and usability testing, flight testing, and contribute to.

Austin, Texas Area

Responsibilities: Wrote and updated user documentation, training materials, and demo videos for complex software and multiple sensor platforms used for signal geolocation for United States government contracts. Maintained schedules, defined documentation requirements and resource allocation estimates.Significant Achievements: Implemented complete overhaul.

Austin, Texas Area

Responsibilities: Created, updated, and maintained technical documentation for a Software as a Service (SaaS) intellectual property search and analysis solution. Performed QA/Testing duties and acted as primary contact and support resource for contract testing agency. Wrote internal process documentation, developed and wrote test cases, and provided.

Austin, Texas Area

[continuation of position at AMD as part of corporate split]Responsibilities: Wrote and updated product and training documentation for several complex superconductor Fab manufacturing software tools. Created and updated documentation templates, performed peer reviews, developed and wrote internal process documents. Acted as SharePoint administrator and key.

(position transferred to GLOBALFOUNDRIES as part of corporate split)Responsibilities: Wrote and updated product and training documentation for several complex superconductor Fab manufacturing software tools. Created and updated documentation templates, performed peer reviews, developed and wrote internal process documents. Acted as SharePoint administrator.

Responsibilities: Built complete documentation set for a next generation fast-SPICE simulator. Maintained company website. Assisted Marketing and Sales departments with presentations, datasheets, promotional materials, and press releases. Created company templates.Applicable Skills/Software: FrameMaker, Acrobat, HomeSite/HTML, Paint Shop Pro, InDesign.

Responsibilities: Wrote and integrated new feature documentation for new and existing documents (print, PDF, online help, and web), developed and maintained project schedules, reviewed documents for style, content, and localization issues, reviewed product user interfaces and functionality for usability and localization issues, reviewed and formatted.

Responsibilities: Wrote instructional course materials (including code for exercises), integrated new content into existing courses. Assisted in overhaul of content for several courses.Significant Achievements: Responsible for first ever simultaneous release of all three major LabVIEW courses with product release.

Responsibilities: Edited and wrote user documentation, integrated new content into existing documents, reviewed documents for style and content, wrote internal process documents.Applicable Skills/Software: FrameMaker, Acrobat, RoboHelp, Paint Shop Pro/Photoshop, Lotus Notes, MS Office