Eric Serrano Email & Phone Number

Chicago, Il, Us

Chicago, Il

- Record and update procedure documentation based on process changes- Lead content releases across chase.com and mobile application- Implement new processes based on challenges and emerging areas ofopportunity for the business- Drive audit readiness roadmap to lay out goals and milestones across teams- Built relationships with vendor stakeholders to gather business requirements todevelop new customizable features on Tableau and translation vendor platform- Drive results with Engineers, Developers, Product Managers, Producers and thirdparty vendor, on audit and controls, ensuring all teams are prepared to beaudited

Oakbrook, Il

Supported new and existing customers with day-to-day issues regarding configuration of CPQ software; streamlined use cases through written guides and how-to’s. -Efficiently provided troubleshooting support to users based on their unique implementation of the CPQ software.-Analyzed error log files; evaluating trends in issues to present to the internal development team to have cleaner software releases to minimize customer disruption. -Gathered requirements from clients in order to create Statements of Works for customizations of the CPQ software.-Developed proactive relationships with clients to create efficient, collaborative environment for better issue resolution.-Lead project mentoring calls with clients in order to get them closer to a production go-live date.

Greater Chicago Area

- Responsible for contributing to cross enterprise implementations.- Partnering with Senior Implementation Analysts to implement new products or product enhancements.- Overseeing several work streams within a given implementation.- Fostering relationships with business and technology partners to take their areas of the business case from analysis through implementation.- Taking product concepts through the System Delivery Life Cycle (SDLC). - Building a deep understanding of scope and member impact of a given business case.- Assisting with planning, requirements gathering, and cost/resource estimate breakdowns. - Leading proactive communications with stakeholders.- Raising and mitigating risks and issues.- Continual focus on improving efficiency, processes and documentation.

Chicago, Il

-Contributed in building HTML and css templates-Trouble shooting PHP, css and html errors.-Conducted testing and doing quality assurance on different platforms and logged my findings in JIRA.

Chicago, Il

-Contributed in developing different front end features for a POS system. Such as pop ups with buttons and messages.-Dealt with syncing the backend ERP system with the database and the front end Enyo code.-Manually installed an open source ERP system into my local instance.-Troubleshot problems related to the database, the ERP system, and the front end.-Conducted Quality assurance testing and logged my findings in order to report them to my managing director.