Eric Serrano

Eric Serrano Email and Phone Number

Vice President @ JPMorgan Chase & Co. | Product Delivery Manager @ JPMorgan Chase & Co.
new york, new york, united states
Eric Serrano's Location
Greater Chicago Area, United States
Eric Serrano's Contact Details

Eric Serrano personal email

Eric Serrano phone numbers

About Eric Serrano

As a Vice President, Product Delivery Manager at JPMorgan Chase & Co., I lead content releases across chase.com and mobile application, implementing new processes and driving audit readiness roadmap. I have a strong background in product implementations, data analytics, and business analysis, with a demonstrated history of working in the financial and software services industry.I leverage my expertise in CPQ (configure, price, quote) software to gather business requirements, create statements of work, and provide troubleshooting support to customers. I also built relationships with vendor stakeholders to develop new customizable features on Tableau and translation vendor platform. I am passionate about streamlining use cases, analyzing error log files, and evaluating trends in issues to improve software quality and customer satisfaction.

Eric Serrano's Current Company Details
JPMorgan Chase & Co.

Jpmorgan Chase & Co.

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Vice President @ JPMorgan Chase & Co. | Product Delivery Manager
new york, new york, united states
Website:
jpmorganchase.com
Employees:
286575
Eric Serrano Work Experience Details
  • Jpmorgan Chase & Co.
    Vice President, Product Delivery Manager
    Jpmorgan Chase & Co. Jan 2023 - Present
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  • Jpmorgan Chase & Co.
    Senior Production Associate
    Jpmorgan Chase & Co. Dec 2018 - Present
    Chicago, Il
    - Record and update procedure documentation based on process changes- Lead content releases across chase.com and mobile application- Implement new processes based on challenges and emerging areas ofopportunity for the business- Drive audit readiness roadmap to lay out goals and milestones across teams- Built relationships with vendor stakeholders to gather business requirements todevelop new customizable features on Tableau and translation vendor platform- Drive results with Engineers, Developers, Product Managers, Producers and thirdparty vendor, on audit and controls, ensuring all teams are prepared to beaudited
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  • Configure One
    Software Implementation Consultant
    Configure One Jul 2017 - Nov 2018
    Oakbrook, Il
    Supported new and existing customers with day-to-day issues regarding configuration of CPQ software; streamlined use cases through written guides and how-to’s. -Efficiently provided troubleshooting support to users based on their unique implementation of the CPQ software.-Analyzed error log files; evaluating trends in issues to present to the internal development team to have cleaner software releases to minimize customer disruption. -Gathered requirements from clients in order to create Statements of Works for customizations of the CPQ software.-Developed proactive relationships with clients to create efficient, collaborative environment for better issue resolution.-Lead project mentoring calls with clients in order to get them closer to a production go-live date.
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  • Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Implementation Analyst
    Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Jul 2016 - Jul 2017
    Greater Chicago Area
    - Responsible for contributing to cross enterprise implementations.- Partnering with Senior Implementation Analysts to implement new products or product enhancements.- Overseeing several work streams within a given implementation.- Fostering relationships with business and technology partners to take their areas of the business case from analysis through implementation.- Taking product concepts through the System Delivery Life Cycle (SDLC). - Building a deep understanding of scope and member impact of a given business case.- Assisting with planning, requirements gathering, and cost/resource estimate breakdowns. - Leading proactive communications with stakeholders.- Raising and mitigating risks and issues.- Continual focus on improving efficiency, processes and documentation.
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  • Tribune Publishing
    Web Development Intern
    Tribune Publishing Sep 2015 - Mar 2016
    Chicago, Il
    -Contributed in building HTML and css templates-Trouble shooting PHP, css and html errors.-Conducted testing and doing quality assurance on different platforms and logged my findings in JIRA.
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  • Cleardrop
    Web Development Intern
    Cleardrop Mar 2015 - Jun 2015
    Chicago, Il
    -Contributed in developing different front end features for a POS system. Such as pop ups with buttons and messages.-Dealt with syncing the backend ERP system with the database and the front end Enyo code.-Manually installed an open source ERP system into my local instance.-Troubleshot problems related to the database, the ERP system, and the front end.-Conducted Quality assurance testing and logged my findings in order to report them to my managing director.

Eric Serrano Skills

Css Web Development Databases Php Html Front End Open Source Javascript Html5 Jquery Erp Implementations Uix Systems Analysis Business Analysis Erd Sql Hadoop Software Development Methodologies Project Management Agile Methodologies Web Content Management Data Flow Flow Diagrams

Eric Serrano Education Details

Frequently Asked Questions about Eric Serrano

What company does Eric Serrano work for?

Eric Serrano works for Jpmorgan Chase & Co.

What is Eric Serrano's role at the current company?

Eric Serrano's current role is Vice President @ JPMorgan Chase & Co. | Product Delivery Manager.

What is Eric Serrano's email address?

Eric Serrano's email address is se****@****ail.com

What is Eric Serrano's direct phone number?

Eric Serrano's direct phone number is +122456*****

What schools did Eric Serrano attend?

Eric Serrano attended Depaul University.

What are some of Eric Serrano's interests?

Eric Serrano has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Health.

What skills is Eric Serrano known for?

Eric Serrano has skills like Css, Web Development, Databases, Php, Html, Front End, Open Source, Javascript, Html5, Jquery, Erp Implementations, Uix.

Who are Eric Serrano's colleagues?

Eric Serrano's colleagues are Monica Kakumanu, Brittany Mayo, Emmanuel Durojaiye, Wanda Collins, Murtaza Kachwala, Mark Young, Himanshu Gulhane.

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