Eric Sheehan Email & Phone Number

Oversees all appliance service part purchasing and returns for the organization. Fosters strong relationships with appliance manufactures to ensure customer satisfaction inside and outside of warranty claims. Plays key role in troubleshooting service part issues company wide. Electronically bills manufacturers for parts purchased and services provided. Following up with manufactures and PIRCH accounting on facilitating reconciliation of the aging report. Singularly manages local inventory and assists with managing inventory company wide.

Glenview Illinois

Played a key role in troubleshooting appliance service part issues. Planned proper distribution of parts daily for 60 appliance service technicians. Delegated administrative responsibilities to the parts team at the beginning of each shift. Final reviewed critical service calls for following day. Ordered parts and diagnosed part issues live with customers and technicians over the phone. High volume call center experience.

Various Locations

Supervised, scheduled, and motivated a staff of 45.Served as Training Specialist and Food Cost Specialist.Coached and developed team members, maintained employee files, and acted as the hiring manager.Selected for elite management team tasked with opening new locations. Involved with the design and layout of all storage areas, as well as confirming the operational readiness of all service areas.Helped certify three training locations and participated in the development and education of all new managers. Voluntarily responsible for district-wide summer furniture distribution.

Chicago, Il

Helped grow store sales to over $1 million/year, making it the highest grossing Jamba Juice in the Midwest.As General Manager, ranked 11th in the nation for 34% sales comp over the previous year.Created District Assistant Manager position by recognizing the need for well-trained management support for multiple locations.