Eric Shook Email & Phone Number

Alpharetta, Ga

D• Maintained help desk, network infrastructure, servers, and email for 250+ users on a daily basis• Worked with project development and deployment to increase productivity and viability• Deployed, configured, and supported Avaya Wireless Access Points and Orchestration System• Configured and supported Scopia XT5000 Video Conferencing solution• Member of a 3 man team that handled Exchange, Axapta (Dynamics AX), and SQL Database migration from on-site solutions into a cloud environment • Deployed, configured, and supported WDS Server for automated silent installations and configurations of workstations to increase efficiency• Created batch, powershell, and other miscellaneous scripts to automate menial tasks to increase efficiency• Configured and supported Avaya VOIP Phones• Managed Avaya Managed Switch Infrastructure at a single location• Managed Cisco Managed Switch Infrastructure at four locations• Managed Active Directory• Scheduled tech demos and built business case analysis packets for upcoming projects• Worked alongside management to create and maintain a long term project/deployment schedule for the IT group• Deployed, configured, and monitored Zendesk for 5+ years.

Alpharetta, Ga

• Configuration management for Cisco, Adtran, Adva, and Fortinet equipment, among others.• Clear existing configuration• Upgrading IOS• Application of New Configuration• Troubleshoot configuration• Replaced/repaired damaged units and components• Communicated and cooperated with in-house sales support, as well as customers and/or technicians in the field.

Alpharetta, Ga

• Acquired routers/access points/firewalls from inventory• Assured proper connection to network in order to install configurations and IOS’s from TFTP server • Emailed information such as part name, serial number, and hostname to technicians • Communicated with customers or sales support as needed.

Alpharetta, Ga

• Inspected printed product • Daily operation of flexographic and offset printing presses • Regular Maintenance • Performed make ready processes• Maintained proper type, size, and color of paper as well as other materials required for printing