Eric Smith Email & Phone Number

Concord, North Carolina, United States

Catawba, Nc

• Developed systems to automate production testing.• Reviewed, analyzed, and reported on data collected at test stations worldwide.• Maintained global test systems including software, equipment and documentation.• Addressed customer issues from testing perspective, including onsite customer visits.• Developed VEE software to extend the life of obsolete testing equipment costing $120,000 to replace.• Led profit improvement team to eliminate mid-process testing, saving $225,000 per year.• Utilized Six Sigma Green Belt evaluation tools to make recommendation on PIM (Passive Inter-Modulation) Analyzer purchases.• Coordinated with CommScope Suzhou facility to enhance process for collection of test data, eliminating need for $80,000 per year software license fee.• Participated on cross-functional team to implement standard specification document that improved efficiency of maintaining and updating specifications.• Led corporate root cause analysis team to investigate failure in product produced in Goa, India that could not be identified by product, quality or process engineering staff in Goa.• Developed new testing process that increased bandwidth for braided cables to 6GHz.

Claremont, Nc

• Maintained quality system in fiber group.• Led customer complaint team to investigate true root cause of internal/external customer complaints and implemented appropriate corrective and preventive actions.• Tracked and reported on scrap improvement projects.• Worked with process engineers, product engineers and experienced operators to develop layered process audit (LPA) system to enhance upper-management visibility on production floor as well as drive process improvements.• Teamed with process engineers to improve cable armoring line by utilizing B.O.B. (best of the best) and W.O.W. (worst of the worst) techniques to identify process parameters when it was running well or when it was creating scrap.

Newton, Nc

• Maintained quality system in Newton facility.• Supported jumper assembly line by trouble-shooting defects, upgrading test systems and scrap reduction.• Led and maintained corrective and preventive action team.• Equipped and trained new personnel for new production start-ups in Suzhou, China, Goa, India and Joliet, Illinois.• Received General Manager’s Award as member of quality team for 3rd Quarter of 2007, in recognition of full year with zero non-conformances during the TL9000 audits.• Developed and approved modified testing adapter to increase speed of testing product by 109% and reduced rework by 50%.• Worked with test engineering to develop an Agilent VEE test program to (RF) test coax cable offline to verify online production test systems.• Led project to evaluate jumper length variation for e911 triangulation system.

Rockledge, Fl

Managed relationship for key customer (Denso Corp. – Battle Creek, Michigan), including issue resolution, process improvements, and developing production standards. Achieved 56% reduction in rejected material year over year, earning Cooperation Award from Denso Corporation. Participated on cross-functional process improvement teams to enhance plant efficiency and quality, including release from $1,100,000 containment activity and $200,000 per year early production containment process.

Fort Mill, Sc

Formerly INA USA Corp. Served as first responder to major customer issues to investigate root cause of internal/external customer complaints, supported ongoing process improvements and maintained the quality system. Developed test programs on Carl Zeiss ScanMax to verify dimensional performance of steel thrust bearings. Utilized 8-D format to determine root cause and permanent corrective actions; also employed “5 Why” method with special training from Chrysler Corporation. Conducted onsite supplier (domestic and overseas) and customer visits to resolve quality issues.

Clover, Sc

Oversaw receiving inspection department and two technicians, ensured incoming raw material met specifications and was released to production floor on time. Maintained calibrated test equipment and computer systems on production floor. Performed compression testing various box designs to select optimum version. Developed test programs on Brown & Sharpe Coordinate Measuring Machine (CMM) to validate stamping supplier dimensional performance.

Bs, Mechanical Engineering

As, Mechanical Engineering/Mechanical Technology/Technician