Eric Smith Email & Phone Number

Burlington, Ma

Managing multiple Vcenters with approx 57 hosts consisting of 950 Windows and Linux VM's. Supporting internal and external IT infrastructure at numerous locations around the Globe. Maintaining Disaster Recovery Implementation. Core Technologies: VMware, Server 2012/2016, SQL 2012/14/16, RedHat, NIS, Samba, NetApp, Junos, Extreme.

Marlborough, Ma

Support IT infrastructure including systems, storage, and telecommunications across 60 facilities in 18 states. Direct a staff of six employees.• Design, configure, and implement systems to meet departmental and business line objectives.• Oversee capital expenditure process and requests.• Manage system administration maintenance review process and schedule.• Install, configure, and maintain VMware ESX 6 Infrastructure comprised of over 90 servers across 100+/TB on 10GB backplane, as well as tiered storage comprised of Dell MD storage arrays.• Handle daily backup and recovery schemes.• Perform life cycle management and maintenance for all supported systems, including operating systems, server hardware, security tools, monitoring tools, web servers, application servers, and integration servers.• Build and configure physical and virtual Windows based systems.• Administer and maintain enterprise storage solution components to optimize performance of key enterprise application and DBMS platforms. Administer system and application accounts.• Partner with technical associates on networking, applications, support, telecom and security.• Troubleshoot LAN/WAN attached systems to maintain operational integrity.• Proactively recommend technical solutions and innovations to maximize performance.• Develop plans for projects affecting single application, single system, or specialized area; monitor and manage project plan; perform project status reporting and prepare installation and contingency planning.• Manage activation process for new and closing facilities. Core technologies: Cisco IronPort, Cisco ASA, Windows Server 2008 / 12, Windows 7 / 8 / 10, MS Exchange 2007, Symantec Endpoint Protection 11, Symantec System Restore 8.5, OpManager 8, BES12, AppAssure servers, VMware, Backup Exec 2014 server, FaxCore server, Office 2007 / 10 / 13 / 16, CorrecTek, Great Plains / Dynamics, SQL 2008 / 14, Pearson VUE Labs, I-phones, BlackBerries.

Marlborough, Ma

Charged with building / decommissioning servers, troubleshooting server and network performance issues, and establishing and maintaining virtualized setups, servers, and network components. • Enacted recovery protocols and backups to ensure critical information. • Supported end users on variety of issues, responding to telephone calls, and other requests for technical support. • Identified, researched, and resolved technical problems regarding software and computer equipment. • Led small to large-scale projects in-house and at remote sites.• Configured, installed, and troubleshot Cisco ASA 5505 firewalls and Cisco switches. • Installed, configured, and troubleshot DSL, cable, fiber, T1s, BlackBerries, I-phones and Cisco VPN client software for all remote users.• Promoted into Senior Systems Administrator role due to performance excellence. Core technologies: Exchange 2007, Server 2003 / 2008, Symantec Endpoint Protection 11, Symantec System Restore 8.5, OpManager 8, BES server 12, AppAssure servers, VMware servers, Backup Exec 2014 server, FaxCore server. Win XP, Win 7 / 8 / 10, Office 2007 / 2010 / 2013, ASI, SmartJAIL, terminal servers, Outlook Web Access, Great Plains, ADP, CorrecTek, I-pads and Dell tablets, FRx, FAS.

Marlborough, Ma

• Installed, configured, and troubleshot DSL and cable, as well as Cisco VPN client software for all remote users.• Logged all incoming support calls using HEAT v6.0.• Performed weekly purchasing, building, configuring, and shipping of laptops and desktops.• Configured and overhauled PalmPilots and iPAQs.• Performed daily / weekly tape backup and restore.• Handled 3Com and Cisco hub / router / switch troubleshooting.• Installed, configured, and troubleshot wireless networks using Linksys / Dell true mobile wireless cards, Linksys wireless access points, and other related hardware.• Performed troubleshooting, maintenance, and repair of telephone / printer / fax /copier / cell phone / pager. Core technologies: Win 95 / 98 / NT / 2K / XP, Office97 / 2000, Outlook 98 / 2000, Server 2000 / 2003, Exchange 2003, PIX 501 Firewall, Medical Manager, Revs, M4 Patient Workbench, STM, DPH, MBHP, Citrix, MS Exchange, terminal servers, Outlook Web Access, NAV2001, NAV Corporate, PC Anywhere, Great Plains. Windows NT server, Server 2000 / 2003.