Eric Southers Email & Phone Number

Richmond, Virginia Area

• Implemented Atlassian Confluence to enhance product documentation by enabling management of product versions and increasing customer usability• Converted existing product documentation from Adobe FrameMaker to Confluence• Developed stylesheet using CSS and Velocity Template Language for exporting documentation collateral from Confluence to PDF and HTML, to maintain consistency with the existing corporate documentation templates• Worked closely with developers, QA, and PM to create product documentation• Created documentation review workflow in JIRA, aligning with product development JIRA sprints

Austin, Texas Area

• Developed customer-facing data sheets and software manuals for Cirrus Logic’s mixed-signal audio devices and related hardware, tools, and systems• Implemented XML data model for hardware specifications and register programming information within structured Adobe FrameMaker• Collaborated with systems, applications, design, validation, verification, and other engineering teams to accurately and thoroughly document Cirrus Logic products• Trained new hires on documentation processes and best practices• Mentored summer intern, who assisted in developing XML data model

• Produced end-user documentation sets (reference manuals, data sheets, product briefs, etc.) for Freescale microprocessors in the consumer, industrial, and automotive markets• Led team of information developers to produce documentation sets in new DITA XML documentation system, through conversion of legacy content and writing new content using topic-based authoring techniques• Transformed unformatted, poorly-written drafts into clear, consistent, and accurate documents• Managed relationships with design, systems, applications, product engineering, and product marketing to resolve issues in customer documents, marketing collateral, and design specifications• Utilized unstructured Adobe Framemaker to its fullest to maximize re-use among numerous deliverables• Facilitated team's use of a new defect tracking system and version control system• Trained new hires on documentation processes and best practices• Meticulously reviewed and debugged various document templates

• Provided third-level direct customer support for users of Freescale Digital Signal Processors (DSPs) with a primary focus on the DSP56300 & Starcore Families• Helped create and maintain frequently asked questions database for external web page• Wrote various code examples and quick solutions to enable customers to better understand the functionality of Freescale DSPs• Reviewed documentation as necessary and submitted corrections as they were found• Acted as liaison between customers and application engineers when needed

Co-op position for testing/measuring/improving cell phone system performance

Masters, Electrical Engineering

Bachelor, Electrical Engineering