Eric Southers Email & Phone Number

Richmond, Virginia Area

• Implemented Atlassian Confluence to enhance product documentation by enabling management of product versions and increasing customer usability
• Converted existing product documentation from Adobe FrameMaker to Confluence
• Developed stylesheet using CSS and Velocity Template Language for exporting documentation collateral from Confluence to PDF and HTML, to maintain consistency with the existing corporate documentation templates
• Worked closely with developers, QA, and PM to create product documentation
• Created documentation review workflow in JIRA, aligning with product development JIRA sprints

Austin, Texas Area

• Developed customer-facing data sheets and software manuals for Cirrus Logic’s mixed-signal audio devices and related hardware, tools, and systems
• Implemented XML data model for hardware specifications and register programming information within structured Adobe FrameMaker
• Collaborated with systems, applications, design, validation, verification, and other engineering teams to accurately and thoroughly document Cirrus Logic products
• Trained new hires on documentation processes and best practices
• Mentored summer intern, who assisted in developing XML data model

• Produced end-user documentation sets (reference manuals, data sheets, product briefs, etc.) for Freescale microprocessors in the consumer, industrial, and automotive markets
• Led team of information developers to produce documentation sets in new DITA XML documentation system, through conversion of legacy content and writing new content using topic-based authoring techniques
• Transformed unformatted, poorly-written drafts into clear, consistent, and accurate documents
• Managed relationships with design, systems, applications, product engineering, and product marketing to resolve issues in customer documents, marketing collateral, and design specifications
• Utilized unstructured Adobe Framemaker to its fullest to maximize re-use among numerous deliverables
• Facilitated team's use of a new defect tracking system and version control system

• Provided third-level direct customer support for users of Freescale Digital Signal Processors (DSPs) with a primary focus on the DSP56300 & Starcore Families
• Helped create and maintain frequently asked questions database for external web page
• Wrote various code examples and quick solutions to enable customers to better understand the functionality of Freescale DSPs
• Reviewed documentation as necessary and submitted corrections as they were found
• Acted as liaison between customers and application engineers when needed

Co-op position for testing/measuring/improving cell phone system performance

Masters, Electrical Engineering

Bachelor, Electrical Engineering