Stephen Childs Email & Phone Number

Seattle, Washington, United States

Troubleshooting and resolving all advanced ticket escalations for Haivision Network Video Linux based SaaS and embedded systems appliances.

Seattle, Washington, United States

In my spare time, I love to experiment with audio and do a bit of freelance custom sound design. I am the sole creator of an electronic music project called Colors in Static, which is also the name I market my sound design services under, mostly by client referral.

Seattle, Washington, United States

I am a 24/7 curiosity and exploration machine that can’t get enough of technology, music, and machines. I have a special capability for breaking down complex topics into more easily understandable pieces, for people who likely have better things to do than read through a library worth of user manuals or study a huge guide book that explains all the technicalities of the material that my brain soaks up, like a sponge. I have sharpened my special talents, throughout my lifetime, and leveraged them to find a perfectly fitting career as a technical writer on the documentation team at Amazon Web Services, where I author the Systems Manager user and API guides. The guide documents help administrators and developers with managing their AWS host infrastructure, and offer clear instructions for how to proceed, if they happen to get lost or confused, while working with any of the capabilities that the Systems Manager offers to users.

Seattle, Washington

I am excited to announce my transition to Linux Cloud Administration, as I began a new role in the Managed Services division of AWS starting today, 10/7/19 in Seattle, WA! I am grateful for this opportunity and very eagerly looking forward to all the challenges and experiences that lie in store for me in the near future. Thanks to all those that helped me to make this a reality and continue my upward professional momentum. I am very fortunate to have had such intelligent and talented friends, colleagues and mentors along the way!

Lake Forest, Il

Technical Support Engineer possesses a great deal of knowledge about different Linux distributions, including RHEL, Fedora and CentOS, and also a solid understanding of networks and streaming video over local and wide area networks. Primary focus of customer support is to help troubleshoot and resolve more complex and challenging issues involving customer network video streams originating and/or terminating at CentOS based Linux server platforms. Troubleshooting and communication of support resolutions is primarily done through professional, empathetic and helpful interactions via email, telephone and remote diagnostic sessions with our customers.

Greater Chicago Area

Worked with Aerohive customers troubleshooting wired and wireless network issues in their network deployments. Troubleshooting was done primarily over the phone and also frequently involved remotely accessing systems through VNC and Teamviewer to fix customers' issues. Technical support generally required a great deal of customer service skills and a calm, steady demeanor when dealing with troublesome customers. A better knowledge of networks, computers and wireless RF was gained as a result of working for Aerohive.

Tempe, Az

Over 4 years spent in Referral Testing handling clients’ specialty testing requests not offered by Sonora Quest Labs in the facility and, in some cases, not even in the Quest Diagnostics family. Daily duties include: talking to clients, handling emails from internal and external customers and coworkers in a professional and timely fashion using MS Outlook, using MS Word to document and print specimen count sheets for couriers, finding specimen requirements on the internet, making sure specimens are handled correctly to insure specimen viability upon receipt at the referral testing site, filling out test requisitions for other facilities, by hand, usually and, finally, packaging and shipping specimens according to established shipping procedures.

Tempe, Az

1 year and 8 months spent as a Clinical Lab Assistant, handling relatively contagious bacterial samples and making them into bacterial culture isolates for examination and identification by the department Microbiologists. Daily duties included: receiving and sorting samples, building samples to a workload, labeling specimens and culture plates accordingly, making slides and stains, making smears of the specimen and streaking it into 4 quadrants for the sake of establishing a bacterial culture isolate and placing all freshly smeared agar plates into the designated incubator for incubation.

Bloomindale, Il

Spent 3 months working as a Server at the Olive Garden for customer service and customer satisfaction. Daily responsibilities included: announcing the specials, wine list and drink specials, offering a sample of wine, taking orders, serving food and drinks, helping other servers if they were overloaded, singing birthday songs, making sure guests had the absolute best time possible while dining at the Olive Garden.

Tempe, Az

Spent 9 months working as a Clinical Laboratory Assistant in the General Lab department. Daily duties included: making blood smears for hematological analysis, mixing and preparing stains, finding pending specimens and retrieving them for test completion, pouring off short samples for special testing procedures, printing specimen management requests and retrieving the samples listed for the sake of adding more tests to the client’s order, running sedimentation rate testing machine and releasing results to the clients according to the established department procedures.

Tempe, Az

Spent 6 months as a Specimen Prep Tech in the Specimen Processing department. Daily duties included: receiving of patient specimens into the department, logging all pertinent patient info and specimen types into the QuestLab system, labeling the specimens for testing, aliquoting any serum, urine or plasma from their respective containers to smaller aliquot tubes for distribution to their respective departments for in house or send out testing, and banking any leftover sample into banking boxes for storage so they could be found if any future specimen management requests came to other departments or if any tests were left pending for any reason.

Elgin, Il

Spent nearly 3 years working as a Firefighter/EMT-B for Pingree Grove Fire Department. Daily duties included: daily station maintenance, cleaning and drying vehicles so they always looked their best, driving station vehicles (ambulance, fire engine) safely and carefully according to Class B Non-CDL requirements, fire rescue, suppression, protection and prevention, car accident extrication, rescue and fire suppression, public safety education at local schools, and attending training drills for preparedness every week.