Eric Spring Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada

- Support Equity, Options, and Fixed Income trade settlements;- Work with the Trading groups and external counterparties such as other broker / dealers and custodians to resolve and understand settlement disputes, avoiding potential buy-in scenarios faced by the firm;- Resolve reconciliation outages through effective problem solving;- Analyze current settlement processes, creating process documentation and make recommendations to increase efficiency;

Vancouver, Canada Area

- Evaluate alerts/cases consisting of anomalous or potentially suspicious activity identified by proprietary reporting or transaction monitoring platform.- Review, analyze and organize data and draft investigative narratives for management review.- Conduct thorough onboarding and ingoing customer due diligence measures in accordance with internal policies and banking partner requirements.- Prepare compliance and corporate documentation for submission to various internal and external stakeholders and regulatory bodies.- Identify sources of risk, analyzing and providing recommendations to mitigate with respect to assigned tasks.- Provide overflow and support other related compliance operations when necessary.- PEP/Sanctions Screening

Vancouver, Canada Area

As a Business Planning (BP) Coordinator, in my role I helped prepare periodic financial reports to programs detailing budget and actual spending of allocated funds, prepare period and fiscal end accruals, audit schedules and balance sheet reconciliations. I also monitor and tracks expenses, receivables, payables and equipment for periodic reporting, and prepare reports for reconciliation with the general ledger.Various other tasks include:* Maintains filing, distribution and backup systems in order to ensure security of summaryinvoices and patient data.* Prepares purchase orders, maintains and monitors home dialysis equipment annualwarranty and independent dialysis patients.* Prepares period and fiscal end accruals including referred out payments to various healthauthorities as well as year-end accounting journals, and assists in preparation andcompilation of audit binders.

Dublin, Ireland

Key Responsibilities/Achievements/Successes:- Team lead for Citibank Online Investments overseeing large, short term MMF investments for major companies such as Dell, Shell etc. - Ensuring all investments are made on the value date given, all accounts are debited and credited correctly and all internal accounts reconciled at end of day.- First level day to day management of client queries, handling escalations as appropriate.- Working closely with internal teams to ensure all investments trades are MPP compliant and meet AML standards.- Working closely with external stakeholders/treasury managers to help them manage their investments and sometimes process manual payments if needed.- Prepare compliance and corporate documentation for submission to various internal and external stakeholders and regulatory bodies.- Key member in helping to implement the new updated internal OLI website system.- Regularly provided training offsite with clients to provide training and coaching on Citi’s investment tools.- Promotion to the position of Liquidity Management Services Operations Senior Analyst based on sustained and consistent performance in above role

Dublin, Ireland

Ulster Bank is one of the leading Retail banks in Ireland.I started in Ulster Bank in 2010 having come straight from college. I worked various different roles during my time in UB.My first role was as a cash teller in Camden Street branch. It was a great place to learn my trade as it was an extremely busy location in Dublin City Centre. I developed excellent interpersonal skills in this role and not long after starting I was moved to the accounts desk. There was a greater focus here on customer service and sales. It was in this particular area that I began to excel in sales, regularly hitting my targets and helping the branch reach bi-monthly bonuses. I would work closely with the customer advisors to capture some great leads which included really large mortgages and massive investment bonds which all led to great income for our branch.One of my other roles was as service quality advisor in O'Connell Street branch where I was in charge with resolving any customer complaints and leading training sessions to ensure all staff are following Ulster Banks core values. This was Ulster Banks second busiest branch in Ireland so it was great learning experience.My next role in Ulster Bank was one were I was shadowing the team leader with a greater focus on risk management. I was eventually moved back to Camden Street for my experience as they had recently lost there team leader.I was in charge of all control activities which included daily cash balancing, cash remittance, preparation for audits( ensure all documentation was compliant with UB and Central bank of Ireland regulations), compliance training etc.I left Ulster bank after six great years to pursue a great opportunity in Citibank, Dublin Ireland.

Dublin, Ireland

Lead branch to achieving/exceeding their service score on a quarterly basis.* Daily interactions with customers to resolve on-going concerns and queries and complaints resolution at Branch level.* Complete daily observations on staff and organise training if needed, providing feedback where necessary.* Customer Service Officer responsibilities also expedited during this role.