Eric Starks Email & Phone Number

Evanston, Illinois

• Managed a cross-functional team to produce, collect, edit, and execute marketing materials for NU Athletics online store, website, and socials• Researched target audiences and developed and executed marketing plans for sports programs including but not limited to Football, Men’s & Women’s Basketball, Women’s Volleyball, and Lacrosse• Assisted in developing and exceeding sales plans for tickets and fundraising• Directed script writing for each sporting event and coordinated game day activities and fan experience• Oversaw in-venue video board content strategy and execution• Managed marketing content and messaging on websites and social platforms• Led creative teams and managed the development of digital graphics and creative material

Evanston, Illinois

• Led the 2018 football season fan enhancement experience planning committee board• Responsible for onboarding and training new hires get acclimated to the culture, expectations, and daily duties as an Account Executive.• Led and participated in bi-weekly professional development exercises. • Met football season ticket renewal goal with a 91% renewal rate; Exceeded new season ticket goal and generated $540K in revenue in 2017.• Eclipsed new and total basketball season ticket goal; Grew new season tickets by 236% and generate $209K in 2017.

Evanston, Illinois

Responsible for the sales and service of Northwestern University ticket products that include season tickets and group ticket packages for the Men's Football and Basketball teams at Ryan Field and Welsh-Ryan Arena. Exceeded football season ticket renewal goal with a 96% renewal rate; Met total season ticket goal; generated over $675 K in revenue through football season tickets, parking passes, and group tickets in 2016. Met and eclipsed basketball season ticket, renewal, and group goals; 89% basketball season ticket renewal rate, 124% new season tickets, and 137% group tickets to generate over $188 K in revenue.Go Cats!

Chicago, Illinois

Provide superior customer service by assisting patrons with comments, suggestions, complaints, and enforcing all stadium policies and safety procedures.Ensure the best game day experience for bears fans in a safe, clean, and friendly environment by solving problems, exceeding expectations, and making memories.

Provided assistance at a State Farm Agency in which I finalized policies to our corporate office. Established and maintained relationships with existing and new policy holders. Documented paper work to stay compliant with State Farm's compliance office and answered phone calls from customers that had questions or concerns about their respective account(s).

Joliet, Illinois

Provide support to the VP of Stadium Operations and Head Groundskeeper through completion of assigned tasks both facility and playing field related.Perform specific game day related duties to ensure a safe and pleasant atmosphere for fans.Assist with operational functions for other events held at Silver Cross Field.Manage a staff of approximately 15 event staff members. Assign, oversea, and evaluates work.Provide support for other organizational departments as the need arises both game day and non-game days.

Run Track and Field as a short sprinter.

Chicago, Il

Managed, advised, and provided activities for youth. Supervised the campers and counselors. Made sure every athlete had equal and fair opportunity to participate in activities and drills.

Loaded delivery trucks with customers packages.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Sport And Fitness Administration/Management

Activities and Societies: Alpha Phi Alpha Fraternity Inc, National Pan Hellenic Counsel, EIUTrack and Field, Kinesiology Club, Ent Models.

High School Diploma

Varsity Football Varsity Track &Field