• Point of contact for all shipping in a privately held custom elevator controller manufacturing facility• Set up production schedule and map workflow using project management software (Trello/Asana) based on customer needs and internal capacity• Quote projects from lift drawings and various provided material• Determine price margin for company solutions• Provide root cause analyses for customer troubleshooting• Responsible for inventory management using production forecast to ensure component stock availability• Commission company designed remote monitoring system add-on device

• Primary lead for WiFi based Modern Forms Fans with teams in US (30) and China (50) comprising hardware, application, and cloud with $700K budget • Prepare high-level scope and project plan for stakeholder review • Evaluate and hire a US based hardware team to rapidly turn stakeholder inception to reality within 6 months • Develop detailed logic including WAC Adaptive Learning algorithm • Create the custom Modern Forms application with marketing lead; main point of contact for development team • Design hardware to meet existing UL standards including 60730-1 Class B • Leverage Amazon AWS as well as Google Firebase to incorporate voice control; enabled cloud to cloud connections for Nest/Ecobee thermostats and Samsung SmartThings • Collaborate with liaison to WAC manufacturing team to ensure quality and version control • Plan long-term quality control testing of hardware • Responsible for growing a dedicated customer service tier focusing on technology; process flow, ladder logic diagnosis, and informed decision making • Track and coordinate payment for all finances of the project to track initial ROI • Prepare weekly status reports on all aspects of the project • Work with stakeholders to meet product launch expectations for product features • Propose multi-year technology plan based on project "lesson learned" to bolster the product line • Assist other PM projects in evolving current WAC offering with Bluetooth with WiFi • Versed in ZigBee, Z-Wave, Cortet, RF, and Bluetooth protocols • Help design a ZigBee based lighting control system currently used in WAC Dallas showroom

• Responsible for East Coast Specification sales in a collaborative team with territory managers• Continually over-achieved previous year with greater than 30% sales growth; top salesman each year• First inside sales agent to cover all WAC subsidiaries while achieving an expected 20% growth• Identified in territory opportunities and used sales metrics to aid representative agencies in promotional sales• Quoted and negotiated pricing to maximize margin and delivery times• Prepared monthly sales analysis reports for management and representative network• Transferred current and legacy product knowledge to customers and new hires• Navigated internal logistics to provide expedient order processing, credit resolution, and delivery• Displayed proficiency in troubleshooting products, installation, compatibility, and controls• Worked with internal teams to create efficient, customer friendly policies and procedures• Travelled to agencies and trained teams and prospective new clients• Represented WAC at various trade shows participating in setup and design

• Opened/closed store according to company procedures• Recruited and hired unique individuals who can add to the EMS customer experience• Implemented successful processes for product receiving and merchandising• Trained new and existing associates to achieve 100% customer satisfaction while providing personal development direction• Fostered working relationships with vendors such as Thule cargo and Nuun hydration• Maintained a successful outreach campaign that supports local events • Evaluated sales metrics while setting store presentations to highlight products/services to maximize gain• Promoted Eastern Mountain Sports products and brand through social media

Managed all aspects of a family-owned automobile repair service companySupervised and delegated daily workflow for five mechanicsPlaced necessary part orders for required labor servicesControlled all billing requirements, including writing checks for orders and computing labor charges for manual customer billingTracked receivables and payables through weekly general ledger entriesMaintained payroll accounts for five full-time employees