Senior Customer Experience Manager
CurrentLead a team to champion customer needs, ensuring an easy and seamless experience for Sydney Metro West customers while focusing on strategic product development. Develop a profound understanding of customer requirements to define and execute initiatives aligning with customer and business objectives. Work collaboratively and cross-functionally with various parts of the organization to share insights and influence product design and features based on evidence. Support customer advocacy by integrating Customer-Centered Design principles, guiding informed decision-making throughout the project management lifecycle and product development process.