Eric Stevenor Email & Phone Number

Norfolk, Virginia, United States

Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:* Installation* Configuration* Testing* Troubleshooting (onsite and via phone) * Repair

Norfolk, Virginia, United States

* Provide installations and service of Xerox & third party machines within agreed customer timeframes in order to meet contractual agreements.* Timely escalation of technical problems as specified in the escalation procedure in order to minimize the down-time of machines, as well as remediation of PC/MFP issues.* Provide technical assistance and support to end-users, troubleshooting hardware and software issues both in-person and remotely.* Provide post-incident reviews with end users to identify lessons learned and make recommendations for enhancing system performance while mitigating service calls.* Independently manage all company assets in the most cost-effective manner (company vehicle, parts inventory, personal workstation). Parts audits consistently around 100%.* Ability to logically and systemically troubleshoot various hardware/software/network issues onprinters.* Consistently a top performer in achieving key productivity goals (response and repair times; first call fix, recall, remote solve percentages).

Norfolk, Virginia, United States

*Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.*Assists end-users/customers in resolving their IT issues accurately and promptly.*Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests.*Interacts with the end-user to resolve the user's technical issues.*Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. For relatively simple issues, the service desk agent can quickly devise a solution to the problem without the IT department taking further action.*Troubleshoot network connectivity issues, working with remote employees on a corporate network.*Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.*May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.*Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem.*Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.*Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.

Norfolk, Virginia, United States

* Collaborated with internal personnel and clientele to improve business operations and addressconcerns quickly.* Cultivated CORT's brand and accomplished strategic business initiatives through close collaboration with district managers across the country.* Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.* Met and frequently exceeded objectives for rental revenue and productivity* Ensured optimal furniture stock across districts nationwide, while fulfilling furniture demand for several national accounts, and controlling applicable district expenses through preemptive/corrective action planning.

Virginia Beach, Virginia, United States

* Provide employee training and development to maximize performance.* Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.* Supervised various critical tasks, including budget implementations, employee reviews, training, and scheduling.* Managed store cash intake with high accuracy and prepared daily bank deposits.* Ensured optimal furniture stock while monitoring monthly inventory control for corrective actionplanning to eliminate expenses.* Worked with management to plan and implement special events to boost customer numbers andprofits.* Collaborated with internal auditors to streamline yearly audits for Virginia Beach and Richmondlocations.