Eric Stevens Email & Phone Number

Omaha, Nebraska, Us

Omaha, Nebraska, Us

Monroe, La, Us

Hired to manage and support CenturyLink’s internal cloud environment. Provide Tier-3 end-user application support, including OS management. Provide Enterprise OS administration for 10 K+ Enterprise Server environments. Support and maintain Windows Enterprise Servers (2003 to 2016).Key Achievements: * Reduced server footprint by 35% by supporting teams with Alpha 7 Decommission Project.* Led in assisting domain/server migration in over 10K plus servers.* Reduced Remedy ticket queues by 30%. By utilizing PowerShell and Remote Desktop Connection Manager more efficiently.

Brookfield, Wisc., Us

Selected to support the migration from Blackberry to Good for Enterprise devices. Provide Tier-2 and Tier-3 end-user support, including managing mobile devices across the company. Provide enterprise administration for 40K+ users within Exchange 2010 environment. Support and maintain BlackBerry Enterprise Servers (3.x to 12.x), Global Good Mobile Messaging, and Windows Servers (2003 to 2012). Analyze and resolve issues with cellular phones, tables, and MiFi for 9K+ users. Complete vendor management and oversight of online ordering systems. Install and maintain new mobile technologies, including Good Work, Mobile Iron, and Xen Mobile. Manage security access to the Network Operation Center. Communicate with wireless carrier providers on variety of issues. Create and maintain training documentation for new staff members. Oversee all wireless telecommunications provisioning. Key Achievements: * Delivered 65% reduction in end-user tickets by creating new self-help site through SharePoint to enable users quick access to common issues.* Reduced email footprint 40% by creating, designing, and maintaining internal website to maintain and store company documents. * Saved company $5.5M by completing comprehensive cellular account optimization and regression review of cellular accounts.* Generated savings of 85%+ in man hours by creating BAT scripts to automate deployment of tables to sales team members across the company.* Reduced installation of Windows patches more than 50% and enhanced the scripting process by developing scripts for automation.* Directed development and deployment of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) for global environment with 10K mailboxes.* Led migration from company owned devices to personally owned devices through implementation of EMM / MDM.

Basking Ridge, Nj, Us

Hired to lead and manage team of 18 sales staff, including managing overall store performance and ensuring excellence in the customer experience. Drove overall staff morale through recruiting, selection, and training of staff members. Attended educational workshops, reviewed publications, and cultivated strong networks throughout the community. Analyzed business needs, identified areas of improvement, and developed programs, policies, and procedures to meet all goals.Key Achievements: * Increased sales targets 5% per quarter by driving cultural change throughout the organization with focus on delivering and meeting Key Performance Indicators. * Drove store to achieving 100% of net quota by generating referrals for new lines, Internet data cards, and prepay services.* Led store to achieving top 5 ranking within the district by delivering improvements to overall floor management. * Delivered significant improvements in retail to business sales strategies, leading to district-wide implementation of new sales structure.

Bachelor Of Science (B.S.), Network And System Administration/Administrator

Product Development / Licensing