Senior Product Designer
CurrentDesigned easy-to-use and efficient solutions to process, evaluate, and sort returned products, reducing waste and improving value recovery through sustainable practices.Improved granular level of return reasons to enable product support article to decrease the return ratio.Improved the efficiency of the receival department by 30%. Designed a solution – integrated with Apple's software – to enable Apple certified technicians in stores and the central repair location to repair Apple devices. Worked on opportunities to provide customers information during their return and repair journey – reducing contact ratio.Coaching designers of various seniorities in becoming a better designer. Helped interview and hire designers. Key contributor to design system.