Over 30 years' experience in Software Development and Project Management. Created and implemented PM methodology including schedule management, risk management, issue management, change control, communication planning, document management, service level agreement negotiation, and escalation processes. Responsible for both internal and customer-facing projects for the major customer management and billing solution provider to a wide variety of industries. Evaluated requirements, developed schedules, tracked progress, communicated risks and issues to team members and executive management, delivered projects on-time and on-budget, and performed reviews to identify best-practices for future projects. Managed schedules and resources. Developed and implemented training for a wide variety of employees. Interfaced with staff and management at all levels up to and including "C"-level management. Received recognition for both technical and procedural knowledge and for the demonstrated ability to influence and gain consensus at all levels in multi-company and multinational relationships. Developed and performed procedural audits. Mentored other Project Managers both inside and outside of the company. Responsible for a wide range of projects including customer billing solutions, invoicing application conversions, Oracle Recruiting and Human Capital Management, and data center relocation efforts.