Eric Straw Email & Phone Number

Silver Spring, MD, US

Rehoboth Beach, Delaware, United States

• Partnered with sales and engineering departments to comprehend customer needs and devise technical solutions tailored to meet those needs.
• Developed and documented technical architectures while maintaining ongoing updates reflecting the latest advancements, trends, and industry best practices.
• Collaborated with cross-functional teams, including sales, engineering, and project management, to ensure the effective delivery of proposed solutions, and prepared and delivered presentations to clients.
• Delivered technical guidance and assistance across the project lifecycle, including support with solution implementation, troubleshooting technical challenges, and ensuring alignment with client needs.

• Provided advanced technical support to RSDs (Regional Sales Directors), customers, and channel partners while offering comprehensive network design and product expertise to clients and partners.
• Contributed to developing the technical account or partner strategy and planning, focusing on solutions that align with customer business objectives.
• Oversaw and provided technical consulting expertise to customers and partners while assisting with tactical initiatives such as product configurations, documentation, Lunch-and-Learns, and Proof of Concepts.
• Presented and communicated industry-specific technical trends related to network visibility requirements to peers and customers/partners.

• Created technical account strategies and plans tailored to meet business needs and provided support for tactical opportunities while customizing Presidio solutions to meet specific customer requirements.
• Established robust relationships with customer management, serving as a trusted technical advisor while facilitating discussions with Presidio Managers to validate the efficacy of Presidio solutions.
• Presented the latest technical trends in the internetworking industry to peers and customers while conducting productive meetings with customers to influence and document their requirements effectively.
• Delivered customized technology and product presentations, as well as whiteboard discussions tailored to the specific needs of a technical audience, addressing customer applications effectively.
• Communicated to the customer the unique aspects of Presidio's Strategic Engagement Framework (SEF) and skillfully integrated Presidio's service solutions into the sales process to demonstrate their value proposition.

• Delivered technical support and strategic technology guidance to Account Managers (AMs), customers, and partners while providing in-depth network design and product expertise to customers and partners.
• Delivered Cisco product, technology, and solution details to internal and external audiences while utilizing appropriate Cisco solutions resources to fulfill customer needs.
• Assisted with tactical opportunities such as product configurations, documentation, and Lunch-and-Learns while aiding the account team in applying established Cisco solutions to meet customer requirements.

Bachelor Of Science - Bs, Information Technology

Bachelor'S Degree

Bachelor'S Degree