It Systems Manager
Led team of IT system technicians in managing communication networks for 500+ users, ensuring enhanced and secure network infrastructure. Directed a team responsible for maintaining communication networks, resulting in increased network reliability and security for all users.Achieved timely resolution of 1,500 trouble tickets related to enterprise account creation, software/hardware deficiencies, and network connectivity. Resolved 1,500 trouble tickets within established timeframes, resulting in minimal disruption to operations and improved user satisfaction.Strengthened network capability to accommodate 2,000+ users, managing baseline software deployments for replacement equipment, including computers, servers, routers, firewalls, TCP proxies, and virtualization infrastructure. Upgraded network infrastructure to support a larger user base, ensuring seamless operation and scalability for future growth.Entrusted with $800k worth of Navy computer assets, maintained zero downtime for critical assets. Managed valuable Navy computer assets worth $800k, ensuring zero downtime and uninterrupted operation of critical systems.Spearheaded IT department revitalization, achieving a remarkable turnaround time reduction from 10 days to less than 2 days for all IT actions. Orchestrated by the CEO to lead this transformative initiative. Led efforts to streamline IT processes, resulting in a significant reduction in turnaround time for IT actions and improved efficiency across the department.