Eric Summerour Email & Phone Number

Charlotte, North Carolina Area

• Logistics Operator 3 is responsible for direct excavation of all City of Charlotte right-a-ways. Equipment must be maintained and inspected every day abiding by NC DOT standards. The employee becomes the formant for the crew in the absence of the Crew Chief. Duties also include but are not limited to… Operates backhoe/loader, excavator and other heavy equipment to dig trenches to grade at construction sites May request utility and other underground line locates to avoid damaging services Uses hand tools and small powered equipment such as shovels and saws Must be able to climb and walk on rough terrain, and climb and enter confined spaces Must have good hand and eye coordination Must have the ability to perform work under difficult weather and environmental conditions

Hired in the summer of 2007, Charlotte’s street maintenance division blessed me with an opportunity to join one of the state’s most respected and loyal organizations. My current job duties entitle:• Assisting in removal of concrete driveway, curb, sidewalk, and asphalt repair. Current position requires the use of city driving tandem equipment which requires a Class A North Carolina Commercial Driver’s License and City Driving Permit. • The Street Maintenance Equipment Operator II is responsible for the operation of heavy equipment used in the construction and maintenance of items within the City Right of Way. Equipment operated includes but is not limited to Dump Trucks, backhoes, loaders, and excavators. • The Operator II is also responsible for determining a daily tracking system involving Logistics, Maintenance, and engineering required from all over the road employees. Transportation activity codes and Daily Report Logs.

America’s Pizza Company helped me establish the proper techniques of an extremely fast customer service oriented operation. Although my employment resides as a part time employee, the critical thinking and decision making skills I encounter on a daily basis help growth in very detail oriented fashion. My current job duties entitle:• Administrative functions included securing proper customer complaints, potential job applicants, and maintaining employee morale, developing community marketing strategies for increased sales. • Helping to develop a systemic process for phone, fax, and internet orders. • I interacted with over 300 people on a weekly basis, develop relationships with customers.

7004 East Harris Blvd

Food Lion acquired my full time services at the age of 18.Throughout the tenure in the food lion organization I was given experience working in almost every department. Job duties included:• Customer Service Representative, establishing a responsive connection with all customers helping them if needed with their shopping experiences. • Administrative duties included promotion from customer service representative to customer service manager. In this position held for a year, I used knowledge gained to help successful closure in daily operation. Closure included -daily cash outs of 6 to 7 cash registers ranging from $400 to $600 in profit each. -Securing accurate time allowance for employees (Clocking in-Clocking out)-Maintaining employee and consumer morale during highly congestive and chaotic grocery rushes. -Closing nightly daily reports from all departments, securing money in safe deposits.

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Bachelor Of Arts (B.A.), Business Administration, Management And Operations