"Confidence breeds success, and success breeds confidence. When applied properly, confidence will supersede a genius."

I was responsible for overseeing daily operations, ensuring high standards of service, and managing a team of up to 50 employees. I supervised, trained, and motivated staff, developed staffing schedules, and managed labor costs effectively. My role included overseeing inventory control, ordering, receiving, and maintaining stock levels, while implementing systems to prevent and address employee theft. I managed financial records, including sales reports, expense tracking, and budgeting, and analyzed financial data to identify cost savings and revenue opportunities.I maintained and improved operational procedures to ensure efficient service delivery, coordinated with kitchen and service staff to optimize workflow, and ensured exceptional customer service by addressing guest concerns promptly. I built and maintained strong community relationships, coordinated and participated in community events, and held key holder responsibilities, including opening and closing the restaurant and handling emergencies. Under my management, I achieved a remarkable 70% increase in bar sales from the time I arrived until the time I left. I was also tasked with maintaining and exceeding compliance requirements with health and safety regulations. I promoted a safe environment with a focus on diversity and inclusion while assisting in the planning and executing of special events. My leadership skills, operational expertise, and financial acumen significantly contributed to the success and reputation of Showroom Restaurant, providing an exceptional dining experience for guests and a supportive work environment for staff.

I managed all aspects of bar operations to ensure an exceptional guest experience. I crafted and served a variety of beverages, maintaining high standards of taste and presentation. Leading and training the bar staff (with focus on time management). I fostered a collaborative and efficient team environment. My duties included overseeing inventory control, ensuring adequate stock levels, and timely ordering supplies. I delivered outstanding customer service, creating a welcoming atmosphere and addressing guest issues promptly. Collaborating with management, I developed and updated the drink menu, incorporating seasonal ingredients and trends. I also assisted in planning and executing special events, ensuring smooth operations and a memorable guest experience. Ensuring compliance with health and safety regulations, I maintained a clean and safe environment. Additionally, I monitored sales and expenses, worked to maximize profitability, and reported on bar performance to management. In this role, I utilized my extensive bartending skills and leadership abilities to enhance the overall guest experience at Brewers Alley Rooftop Bar, the policies I left in place ensure it will remain a popular destination in downtown Frederick.

As the Food and Beverage Director at Hampton Inn, I oversaw the daily operations of the hotel bar and breakfast restaurant, ensuring exceptional service and quality. My responsibilities included managing inventory, maintaining stock, ordering supplies, and much more. Leading a team of up to 25 employees, I provided training and guidance to uphold high service standards.I ensured compliance with health and safety regulations, maintained a clean and safe environment, and promptly addressed guest issues. I collaborated with staff on product development and coordinated special events to ensure successful outcomes. My role also involved monitoring budgets, integrating new P.O.S systems, controlling costs, and maximizing profitability while maintaining high-quality standards. This position allowed me to enhance my skills in food and beverage management, team leadership, and customer service, contributing to the ongoing overall success and reputation of Hampton Inn.

This role allowed me to blend my passion for mixology with my dedication to providing exceptional guest experiences in an upscale, luxury environment. I was responsible for delivering impeccable service to our high-end clientele, ensuring a sophisticated atmosphere that matched the luxury standards of the resort. I managed daily bar operations, enhancing the fine dining experience with seamless and efficient service. My expertise in mixology allowed me to craft and serve exquisite cocktails, often incorporating fresh ingredients from my personal on-site garden of mint and lemon balm.I led and mentored a small team of bar staff, fostering a culture of professionalism and excellence through consistent training and guidance. I also conducted engaging mixology classes for guests, sharing my passion for crafting exceptional cocktails. Collaborating with the events team, I played a key role in planning and executing special events, ensuring our bar operations enhanced the overall guest experience.My responsibilities also included maintaining inventory levels, ordering supplies, and managing stock to keep the bar well-equipped. I ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and guests. Contributing to the luxurious experience of The Tides Inn, a prestigious resort and spa known for its exceptional amenities, including a world-class spa, exquisite dining options, and docking facilities for boats and yachts, was a highlight of my career. This role allowed me to blend my passion for mixology with my dedication to providing exceptional guest experiences in an upscale, luxury environment.

In the midst of the student loan debt crisis, I played a crucial role in helping individuals regain financial stability by consolidating multiple student loans into a single, manageable loan with a lower interest rate. My expertise in navigating the complexities of loan consolidation allowed me to guide borrowers out of default and back into good standing, ensuring they could move forward with confidence.By providing tailored financial solutions, I empowered clients to overcome their financial challenges and take control of their debt, all while contributing to a broader effort to address the student loan debt crisis.