Eric Baker Email & Phone Number

• Monitoring the performance of network systems to ensure that they are operating smoothly• Documenting network changes and troubleshooting problems• Troubleshooting network problems by analyzing data from routers and switches to identify and resolve issues• Maintaining records of network activity such as logs of user activity or system performance metrics• Conducting disaster recovery drills to ensure that business operations can be maintained in the event of an outage or data loss due to natural disaster or human error

Dallas/Fort Worth Area

• Managed IT SiteSupport Team for all corporate departments• Assisted ServiceDesk Team within phone queue with medium-high call volume• Utilized remote tools such as Bomgar, CMRC, and Dameware• Provided direct support and recommendations for all media equipment at Corporate office as well as independent site branches• Managed end-users and devices within ADUC, SCCM, AD Manager, AirWatch, DUO Mobile Security, and many more applications• Conducted daily oversight of ticket queues within BMC FootPrints & ServiceNow• Provided training for various roles within the IT division and to end-users on applications, and workflow within the scope of the ServiceDesk responsibilities• Setup and configured a variety of HP & Ricoh printing devices

Plano, Texas

• Performed diagnostics and steered requested & recommended repairs• Provided phone and in-person contact with clients to reveal diagnostic findings, and made recommendations for protecting, and defending client devices• Monitored queues and provided status updates to clients• Provided training to clients and staff on various software, hardware, and best practices regarding specific products• Performed virus eradication and repair on PCs and Android devices• Assisted with mobile device repair (tablets, phones, game consoles, etc.)

Dallas/Fort Worth Area

• Diagnosed and repaired computer hardware, and software• Provided installation, diagnosis, repair and maintenance• Resolved hardware technical issues and provided the break and fix solution using in-house system• Manually set up computer systems and hardware, and installed/re-installed software programs• Made recommendations of hardware/software to clients• Performed onsite service to business & residential Clients• Marketed services and client contracts via appointments

Plano, Texas

• O/S Repair and Reinstallations• PC and Laptop Refurbishing/Cloning• Design Multiple PC Images Based On Model (20+)• Hardware Diagnostics & Testing• Facilitate Sales To Vendors & Online Merchants