Eric Baker Email & Phone Number

• Monitoring the performance of network systems to ensure that they are operating smoothly
• Documenting network changes and troubleshooting problems
• Troubleshooting network problems by analyzing data from routers and switches to identify and resolve issues
• Maintaining records of network activity such as logs of user activity or system performance metrics
• Conducting disaster recovery drills to ensure that business operations can be maintained in the event of an outage or data loss due to natural disaster or human error

Dallas/Fort Worth Area

• Managed IT SiteSupport Team for all corporate departments
• Assisted ServiceDesk Team within phone queue with medium-high call volume
• Utilized remote tools such as Bomgar, CMRC, and Dameware
• Provided direct support and recommendations for all media equipment at Corporate office as well as independent site branches
• Managed end-users and devices within ADUC, SCCM, AD Manager, AirWatch, DUO Mobile Security, and many more applications
• Conducted daily oversight of ticket queues within BMC FootPrints & ServiceNow

Plano, Texas

• Performed diagnostics and steered requested & recommended repairs
• Provided phone and in-person contact with clients to reveal diagnostic findings, and made recommendations for protecting, and defending client devices
• Monitored queues and provided status updates to clients
• Provided training to clients and staff on various software, hardware, and best practices regarding specific products
• Performed virus eradication and repair on PCs and Android devices
• Assisted with mobile device repair (tablets, phones, game consoles, etc.)

Dallas/Fort Worth Area

• Diagnosed and repaired computer hardware, and software
• Provided installation, diagnosis, repair and maintenance
• Resolved hardware technical issues and provided the break and fix solution using in-house system
• Manually set up computer systems and hardware, and installed/re-installed software programs
• Made recommendations of hardware/software to clients
• Performed onsite service to business & residential Clients

Plano, Texas

• O/S Repair and Reinstallations
• PC and Laptop Refurbishing/Cloning
• Design Multiple PC Images Based On Model (20+)
• Hardware Diagnostics & Testing
• Facilitate Sales To Vendors & Online Merchants