Eric Talbot Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

• Audit and analyze the UX and UI of product information pages (PIPs) on Rejuvenation’s e-commerce website to identify and consult on critical pain points affecting site traffic and user experience.
• Lead requirement gathering sessions with DTC product merchandisers and site managers to determine immediate and long-term solutions for addressing specific pain points and improving the overall experience and.
• Create reports on the front-end functionality, accuracy, and presentation of product information pages and implement solutions in collaboration with cross-functional teams and departments.
• Audit and report on back-end product catalog using WCM system to mass extract, create, and update product data to ensure consistency, accuracy, and relevance.

• Ensure accurate lead routing of leads to Account Development Rep team using Traction Complete automation.
• Create and maintain Salesforce reports for ADR management team.
• Create and maintain complex and thorough report structure across several organizations.
• Monitor, create, and fulfill support requests from ADR Operations teams as first point of contact.
• Develop documentation for various projects with sales related systems and processes.
• Responsible for mass creation and updating of records from one data source to another via mass update tools.

New York City Metropolitan Area

• Maintain Reonomy’s customized Salesforce instance used extensively by Sales, Marketing, Client Solutions and all global employees. Manage user accounts and provide end-user training and support regarding Salesforce.
• Work with the Revenue Operations team to support multiple initiatives across Reonomy. Communicate with end users and stakeholders to analyze issues and needs to optimize and improve processes for Sales and Support teams.
• Implement and maintain integration of Salesforce with new and existing business applications and provide support to end users and stakeholders across multiple teams.

Portland, Oregon Area

• Process & fulfill physical item redemptions.
• Solve escalated support tickets.
• Coordinate ordering and shipping for live events.
• Serve as primary point of contact for both clients and vendors.
• Securely handle confidential information.
• Create and maintain inventory and product databases.

Portland, Oregon Area

• Provide excellent guidance & customer service to clients while educating them on industry standards & trends, & current state laws & policies.
• Maintain stock of & updated product inventory daily; processed invoicing & remittances for vendors.

Lake Oswego

• Receive, review, and process vendor/ client invoices and employee expense reports via specialized accounting software. Assist with cash disbursement process (mailing checks, initiating electronic wire and ACH payments.
• Maintain and update a master database of vendor/ client information and coordinate internal processes for invoicing and remittances.
• Recommend and implement various process improvements to streamline administrative protocol and increase productivity.

Portland, Oregon Area

• Processed and documented a high volume of purchase orders and confirmed pricing and specifics with sales associates, clients, and vendors.
• Created and maintained meaningful liaison with product vendors to build positive business relationships and ensure error-free transactions for both the company and clients.
• Consulted with accounting department to reconcile order acknowledgements, invoices, and pricing discrepancies.
• Managed, maintained, & organized library of finish samples, product & vendor catalogs & brochures; responsible for taking inventory of stock and requesting new materials from vendors when necessary.

Beaverton, OR

• Responded to inbound service inquiries via phone and e-mail from and provided detailed service information and quotes to prospective clients.
• Compiled, edited, and updated company database of past and current clients.
• Researched prospective clients and reached out to them via phone and e-mail to schedule appointments with our certified Senior Analysts.
• Prospected and qualified medium and enterprise sized businesses for SEO, SEM, and Inbound marketing services.

Portland, Oregon Area

• Responsible for providing an exceptional experience for customers requiring print services and building ongoing customer relationships with both our vendors as well as our commercial accounts.
• Responsible for facilitating the completion of all print orders correctly and within the quoted timeline as well as maintaining records of orders and managing/ updating our commercial account database, and ensuring the.

Portland, Oregon Area

• Developing, editing, and updating spirit and cocktail databases and social media content and ensuring that web accounts are current and up to date.
• Ensuring that POS materials and packaging is handled thoroughly and precisely.
• Assisting the Director of Marketing and Assistant Marketing Manager with PR initiatives, event planning, and other administrative tasks.

• Organized and delivered incoming and outgoing mail and packages.
• Entered package tracking data.
• Trained and supervised new student workers.
• Provided customer service at mail window.

Bachelor Of Arts (B.A.), Psychology

Senior thesis examined group and individual behavior in a social foraging paradigm in a laboratory setting. Required an oral defense.

Certificate Of Completion, Computer Programming, Specific Applications

PDX Code Guild offers full-stack web and software developer training in fast-paced, immersive Bootcamps. Small class sizes and intensive.

High School

Activities and Societies: Peer Mentor.

Education record

A highly selective leadership development program that incorporates a rigorous 14-­‐ month academic component to prepare students for.