Eric Tan Email & Phone Number

Singapore

• Thoroughly review customers’ documents and promptly process applications, adhering to the service standards set by the Board
• Manage a team of officers to address customers’ inquiries and correspondences effectively
• Ensuring daily reservation of funds from the Treasury for various payment modes including telegraphic transfers, Interbank GIRO (IBG), PayNow GIRO and PayNow FAST.
• Manage the reinstatement process for erroneous applications to restore CPF funds to their respective accounts
• Compute the amount that an ex-Singapore Citizen (SC) or Permanent Resident (PR) must refund prior to reinstatement of his/her SC/PR status
• Compile the monthly reconciliation statistics and figures which are then reviewed by senior management

Singapore, Singapore

• Conduct rigorous data-driven analysis to facilitate policy making and inform decision making processes
• Monitor labour market developments and analysing employment data and trends to identify key insights and inform policy decisions
• Leverage both quantitative and qualitative data to develop and support manpower policy-making decisions
• Collaborate effectively within and across public agencies to formulate policies and execute manpower initiatives seamlessly
• Work closely with private sector companies to develop human capital capabilities and initiatives that support their manpower and talent needs

• Engaged diverse groups of stakeholders to understand their needs and requirements
• Drove the design and implementation of Ops Tech solutions that meet stakeholders’ expectations
• Managed the costs, quality and schedules of related initiatives throughout their project lifecycles
• Developed ACE officers’ capabilities in data management, analysis and visualisation
• Budget controller for the whole department o Acted as the point of contact for OTC and worked closely with Finance, Logistics and CPMD on financial and/or budgetary matters
• SG-Teams Change Champion o Responsible to educate, guide and influence the colleagues within the division on the use and adoption of SG-Teams o Co-developed change management plans for the divisionSignificant.

Singapore

• Identified and developed fresh sales opportunities for B2B and B2G markets, including foundations, church organisations, NGOs, government ministries and agencies, counselling associations, MNCs, and theological.
• Promoted and secured sales by establishing and maintaining relationships with international and private schools (including Cambridge certified schools) in the ASEAN region
• Thoroughly covered and serviced Armour’s primary and secondary schools to increase sales significantly by qualifying data and reconnecting with the schools’ libraries and HODs
• Revitalised the global e-commerce website (Amazon US) sales and enhance its marketing capabilities by promptly uploading new titles and adding e-book offers, ensuring timely supply to the distribution centre in US.
• Improved the SOPs of e-commerce websites to increase cost-effectiveness and productivity capabilities to grow sales opportunities
• Planned and executed consistent and effective promotional campaigns of Armour’s books and Custom Publishing services to targeted customers

Singapore

• Collected and analysed data from various industry tools including Clear Decisions, eRAM, AQX, comScore, Google Analytics 360 to track and manage product performance and competition across SPH’s key products (Print.
• Prepared detailed reports on radio audience measurement data from Nielsen Radio Diary Survey for management and radio program directors
• Developed actionable and intuitive strategies and audience insights for media sales teams to present to clients and advertisers
• Created sales performance dashboards using Sisense/Tableau and other visualisation tools to present sales figures to media sales teams and management
• Collaborated with Sales, Product Innovation & Pricing and Newsroom to ideate and brainstorm on developing “in-demand” media solutions or products for advertisersSignificant Achievements:
• Generated additional revenue of approximately SG$200,000 for the Integrated Marketing Division within 6 months through leading and coordinating research projects commissioned by advertisers to validate campaigns.

Singapore

• Led and supported the successful company-wide migration of its CRM system to Salesforce for the Case Management module
• Regularly analysed and reported the Net Promoter Score (NPS) to business stakeholders to identify gaps in service delivery, share best practices, and brainstorm kaizen activities for improvement
• Leveraged Voice of Customers (VOCs) on various platforms to identify customer pain points and drive kaizen projects aimed at improving customer satisfaction and retention
• Accurately prepared and presented regular reports to business stakeholders on key customer metrics, such as NPS, Mystery Shop (MS), and Customer Satisfaction Index (CSI) scores
• Compiled the ServicePro report, which tracked monthly customer inquiries and complaints, including the Inchcape Peace of Mind (iPOM) report which was the number of unresolved complaints, reported to management on a.
• Conducted training for VOC Management System – ServicePro, and the usage of NPS dashboardSignificant Achievements:

Singapore

• Developed accurate and professional job descriptions and defining responsibilities for various job roles in specific sectors
• Oversaw and coordinated the activities of technical support and copywriting teams to ensure timely and high-quality output
• Refined the procedures for tagging Pre-Employment Training (PET) and Continuing Education and Training (CET) courses to ensure accuracy and relevancy
• Collaborated with other teams to brainstorm and implement improvements to operational processes resulting in significant time savings and increased productivity e.g. creating a cross-departmental SOP to ensure.
• Created comprehensive job profiles that were featured in MySkillsFuture student and workforce portals, providing job seekers with a holistic understanding of the various job roles in specific sectors.
• Streamlined the job holder survey development processes, resulting in a 20% reduction in overall completion time.

Singapore

• Marketing Communications – Public Relations & Thought Leadership/Branding:
• Created and proofread various corporate communications and marketing materials to ensure accuracy, consistency and brand compliance
• Drafted speeches for the General Manager and welcome letters for delegates attending education conferences to effectively communicate the company’s messages and values
• Collaborated with the marketing team to develop and implement innovative pre and post campaigns aimed at increasing sales, profits, and brand awareness
• Coordinated with media/PR agencies to generate compelling story ideas that promote the company’s products, services and ventures to secure media coverage
• Contributed to the planning and logistics of various events and conferences, ensuring smooth execution and an excellent experience for attendeesMarket Research:

Singapore

• Played an integral role in managing various academic research projects from renowned institutions such as NTU and NUS, which led to high satisfaction levels among the professors
• Oversaw the recruitment process of interviewers to ensure the stringent requirements for academic research projects were met
• Supervised and managed a dedicated pool of interviewers to ensure high-quality output and timely project completion
• Provided advice and suggestions to professors on how to carry out their research projects, creating added value in the research process
• Meticulously collated and analysed results to articulate clear insights and actionable recommendations to clients through fieldwork and research reportsSignificant Achievements:
• Successfully putting together accurate and meticulous research proposals for GeBiz bids, resulting in a 2 to 3 out of 5 hit rate

Singapore

• Managed multiple ad-hoc and tracking projects, ensuring timelines were met and deliverables were sent on time
• Participated in the quotation phase of proposals/costs requests, ensuring that the company maintained an average of 5% gross profit margin
• Being a change agent for refining and improving cost quotation processes to be more prudent and cost-effective methods
• Meticulously managed table specifications, datamap and data tables to ensure accuracy and prevent discrepancies
• Collaborated heavily with the ART team (based in HK) to automate reports and streamline the reporting processSignificant Achievements:
• Played a crucial role in one of TNS’s largest tracking studies – Nokia Retail Execution Evaluation. This 25-market tracker generated about USD$2 to 3 million, and my contribution was instrumental to its success

Singapore

• Managed end-to-end project execution for local and multi-country research projects to ensure timely completion and client satisfaction
• Established and managed a strong team of highly skilled interviewers in Southeast Asia to improve fieldwork capabilities and quality of data collection
• Created compelling and actionable research proposals and reports, and delivered impactful presentations of research findings to clientsSignificant Achievements:
• Identified and successfully pursued new business opportunities that led to generation of approximately US$100,000 revenue from new research projects
• Fostered strategic partnerships with key clients e.g. pharmaceutical companies and other market research agencies, resulting in increased project volume of about an average of 5 to 6 additional collaborations in a year

Bachelor Of Communication (B. Commun.), Communication And Media Studies

Diploma In Business Administration, Public Relations And Advertising