Eric Tan Email & Phone Number

Singapore

ASCOM (ascomwireless.com) is a leading provider of on-site wireless communications for key segments such as hotels, hospitals, manufacturing, and retail. More than 75,000 systems are installed at major companies all over the world. The company offers a broad range of voice and professional messaging solutions, creating value for customers by supporting and optimizing their Mission-Critical Processes. The solutions are based on VoWiFi, IP-DECT, and DECT smartly integrated into existing… Show more ASCOM (ascomwireless.com) is a leading provider of on-site wireless communications for key segments such as hotels, hospitals, manufacturing, and retail. More than 75,000 systems are installed at major companies all over the world. The company offers a broad range of voice and professional messaging solutions, creating value for customers by supporting and optimizing their Mission-Critical Processes. The solutions are based on VoWiFi, IP-DECT, and DECT smartly integrated into existing enterprise systems. The company has subsidiaries in 10 countries and employs 1,200 people worldwide.Work scope:- Work with customers to translate user requirements to technical requirements- Work with R&D team in HQ to customize solutions according to Asian market- Work closely with Sales team to grow the business and team in Asia- Conduct POC for customers- Support and maintain implementation of solutions- Work with distributors and resellers to participate in major tenders- Train and create awareness of Ascom's products and solutions to Distributors and resellers within Asia- Planned and implemented a Cloud demo system for sales team and partners within Asia to conduct demos and POCs- Involved in implementation of Nurse call, Middleware and mobility solution plus 3rd party integrations in Sengkang Hospital (1,400 beds)- Awarded with CEO recognition of the month in Sep 2019 for being the focal point of technical knowledge and sharing within Asia- Involved in implementation of Nurse call, Middleware and mobility solution plus 3rd party integrations in Woodlands Hospital (1,800 beds - under construction)- Involved in implementation of Nurse call, Middleware and mobility solution plus 3rd party integrations in Macau General Hospital (1,800 beds - under construction)- Setting up demos and POCs with major medical devices company (I.e. Draeger, GE, B.Braun, Hillrom, Marquet, Philips, etc) for joint solutions and customer presentations Show less

Singapore

Assistant Infrastructure manager primarily taking charge of the Network/Security/Systems infrastructure and coordination of overseas clinics/medical center located in Hong Kong and Shanghai

Singapore

- Planned, designed, executed and managed VLAN segmentation for RMG network (including segmentation for overseas clinics and medical centre) to break network segments into smaller segments to fully utilise network bandwidth and cater for global expansion- Planned and implemented Helpdesk solution and workflow for centralised Helpdesk- Planned, designed and implemented wireless network infrastructure for the whole hospital building to cater for staff and public wireless… Show more - Planned, designed, executed and managed VLAN segmentation for RMG network (including segmentation for overseas clinics and medical centre) to break network segments into smaller segments to fully utilise network bandwidth and cater for global expansion- Planned and implemented Helpdesk solution and workflow for centralised Helpdesk- Planned, designed and implemented wireless network infrastructure for the whole hospital building to cater for staff and public wireless usage- Planned, designed and implemented network infrastructure for Raffles Medical Shanghai- Upgraded WAN link and implemented wireless infrastructure for Raffles Medical Shanghai- Planned and managed SMS gateway migration to include SMS alerts and scheduled SMS for patients' feedbacks, reminders and notification of clinics' relocation- Planned, designed and implemented server rooms utilisation to relocate servers, network infrastructure and racks in order to fully utilise the space allocated- Planned, designed and implemented network resiliency to hospital's core network infrastructure through an open tender- Planned, designed and implemented 1st and 2nd tier firewalls to cater for enhanced security and to provide remote connection via SSLVPN to corporate resources- Extended wireless network infrastructure from hospital to 45 remote clinics within Singapore and overseas clinics and medical center in Hong Kong and Shanghai- Upgraded hospital and clinics WAN links from copper to fibre to cater for new applications rollout- Planned and implemented network monitoring tool to monitor network infrastructure and also to visualise network traffic flows- Team lead for network, security, data center and server/SAP team- Approve IT requests and assign to server/network/security/SAP team for implementation- Migrated Hong Kong clinics to MPLS network and implemented wireless infrastructure- Proposed a 5 years plan from 2013 for infrastructural changes to cater for expansion plans Show less

Singapore

- Planned and implementation of wireless controller migration in TTSH for enhanced redundancy- Maintaining wireless infrastructure of NHG institutions including IMH, AH, TTSH, NUH and NHGP of around 900 wireless access points- Managed NHG network operations vendor to ensure that all network issues are resolved in a timely manner- Took part in planning for new network projects and/or relocation as required for the various institutions- Set up adhoc wireless… Show more - Planned and implementation of wireless controller migration in TTSH for enhanced redundancy- Maintaining wireless infrastructure of NHG institutions including IMH, AH, TTSH, NUH and NHGP of around 900 wireless access points- Managed NHG network operations vendor to ensure that all network issues are resolved in a timely manner- Took part in planning for new network projects and/or relocation as required for the various institutions- Set up adhoc wireless infrastructure to cater for H1N1 visitors tracking system in various institutions Show less

Singapore

- Team lead for project team of 3 to implement Army network projects and main contact person between 12 DSTA engineers and 2 DSTA Project Managers- Implemented network projects for 27 Army camps located in various locations of Singapore- Documentation of projects that have been rolled out across various Army camps

Singapore

- Maintain network infrastructure of IMH and NHG HQ- Took part in set up of Subutex clinic in IMH- Involved in implementation of wireless infrastructure in IMH and NHG HQ- Implemented small scale network related projects within IMH and NHG HQ as requested by NHG EUC Manager and Account Manager- Update documentations as and when necessary- Submit monthly reports for network operations

Singapore

- Proactively monitor government networks via network NMS and troubleshoot issues related to WAN- Monitor NUS servers/UPS and notify NUS engineers whenever issues occurs- Troubleshoot remote access issues for government users who are experiencing issues connecting to the government network- Change of backup tapes during night shift- Testing of VPN gateways during night shift

Bachelor'S Degree, Information Technology, 4.917

Diploma, Computer Engineering