Eric Thibaut Email & Phone Number

Boston, Ma, Us

Tampa, Fl, Us

Provides Level 3 support for AV systems at Northeastern University through their AV Design and Customer Experience teams. Duties include system troubleshooting, commissioning, site-surveys, and inventory management.

Tampa, Fl, Us

Tampa, Fl, Us

● Originally hired by Whitlock, prior to merger with AVI-SPL● Provided back-fill Audio/Visual Support to various client locations in the greater Boston area, including educational institutions and multiple Fortune 500 companies● Perform client facing meeting support through a variety of codecs (WebEx, Teams, Zoom, Skype for Business, and Blue Jeans) and hardware (PolyCom, Logitech, Crestron)● Led a large-scale project focusing on gathering A/V inventory data and providing preventative maintenance checks across hundreds of classrooms, lecture halls, conference rooms, and digital signage stations to establish a site-wide database

● ProTools/Live/Max MSP/Universal Audio Apollo/Apple based setup● Specializes in tracking, production, songwriting, voiceover, mixing, and mastering solutions for clients across a variety of genres - rock, country, classical, jazz, pop, metal, folk, and commercial voiceovers● Performs guitar, bass, keys, background vocals, and percussion accompaniment for productions● Clients include: Justin Glasco, Brian Elmquist and Zachary Williams of Lone Bellow, Victor Romanul of Boston Symphony Orchestra, Whitney Doucet, Jake Ash Band, The Roman Empire, 16 Stitches, Kid Astronomer, Paulie Cohen, Who Killed Who, Hollis Greene, Aaron Ahlstrom, Westover, Zach Broocke, This Brain and I, Rene Ann, Buddy Gromley, Carlin Tripp, Dan Hall, Far Above the Ground, Remedy Transmission● Composed music for use by Willie Nelson’s Luck Reunion Festival, 2019● Designed and constructed previous studio environments, including control rooms, live rooms, and isolation booths● Curates extensive gear collection, including guitars, basses, amps, synths, effect pedals, microphones, and outboard recording equipment. Plugins from Universal Audio, Native Instruments, Fab-Filter, SoundToys, Izotope, Melodyne, Waves, Arturia, Plug-in Alliance, Valhalla, Eventide, PSP, K-Devices.● Internships at Quad Studios, Paragon Studios, and GroundStar Studios; all in Nashville, TN

92866 Issy Les Moulineaux Cedex 9, Fr

● End to End IT Operations Lead at P&G/Gillette Plant, owning overall delivery of site services and ultimately customer satisfaction.● Datacenter management and improvements, including WAN resiliency, shutdown planning and execution, runbook development, environmental controls projects, server cabinet reorganization, and infrastructure assessments● Manage plant IT infrastructure improvements including WAP replacement and upgrades, virtual serverenvironment refresh,​ ​terminal server upgrades for AGVs, wireless projection units for conference rooms, and installing industrial data display workstations● Drive site planning sessions and advise on future infrastructure needs, including VM environment refresh, network resiliency, site-wide LAN upgrade, and overhaul of security system● Leverage site-specific technical and business knowledge to address Incidents, Problems & Changes, as well as Risk Management and mitigation to eliminate potential outages● Lead site resolution management processes and engage support teams/suppliers as required to drive resolution. Insure all proper processes and procedures are followed.● Manage IT escalation processes, engaging proper support tower personnel/relevant suppliers/management as necessary● Proactively communicate the status of major/critical outages to the site customers and key stakeholders● Lead site IT audits, control self-assessments, and BCP/DR documentation efforts● Create/maintain site infrastructure inventory list – hardware & applications - and support contact information● Review Change Management plans & communications and coordinate with stakeholders

Ashburn, Virginia, Us

● End to End IT Operations Lead at P&G/Gillette Plant, owning overall delivery of site services and ultimately customer satisfaction.● Datacenter management and improvements, including WAN resiliency, shutdown planning and execution, runbook development, environmental controls projects, server cabinet reorganization, and infrastructure assessments● Manage plant IT infrastructure improvements including WAP replacement and upgrades, virtual serverenvironment refresh,​ ​terminal server upgrades for AGVs, wireless projection units for conference rooms, and installing industrial data display workstations● Drive site planning sessions and advise on future infrastructure needs, including VM environment refresh, network resiliency, site-wide LAN upgrade, and overhaul of security system● Leverage site-specific technical and business knowledge to address Incidents, Problems & Changes, as well as Risk Management and mitigation to eliminate potential outages● Lead site resolution management processes and engage support teams/suppliers as required to drive resolution. Insure all proper processes and procedures are followed.● Manage IT escalation processes, engaging proper support tower personnel/relevant suppliers/management as necessary● Proactively communicate the status of major/critical outages to the site customers and key stakeholders● Lead site IT audits, control self-assessments, and BCP/DR documentation efforts● Create/maintain site infrastructure inventory list – hardware & applications - and support contact information● Review Change Management plans & communications and coordinate with stakeholders

Houston, Texas, Us

● Executive IT support for Lead Team members of P&G/Gillette at the brand headquarters● Maintained a proactive, confidential, and customer service-focused relationship with senior executives and their administrative assistants, delivering 24/7 technology support and training● Drove technical troubleshooting, problem resolution, and root cause analysis for client hardware and software issues, including PCs, mobile devices, printers● Managed onsite event support for global Town Hall meetings, corporate webcasts, and advanced function multimedia rooms utilizing WebEx, InXpo, Blue Jeans, and Skype for Business● Proactively identified client technology-service and quality improvements valuable at both the executive and enterprise levels● Proactively attained knowledge of leading-edge client, connectivity, and consumer technology trends in anticipation of Senior Executive requests. Developed utilization risk assessments.● Managed changing priorities by communicating and coordinating scheduled and unscheduled technology changes that impact Senior Executives.● Managed Site PC Life Cycle Management, including tracking assets in Asset Center, procurement, configuring equipment, installation, and removal and disposal of old equipment.

Hebron, Ky, Us

● Primary contact for site IT requests and escalations, serving 1,800 customers ● On-Site Kiosk support - laptop break/fix repairs, mobility setups, loaner equipment● Asset Management - maintained tracking database, managed site asset inventory ● Procurement - managed IT equipment ordering requests and delivery for users

Hebron, Ky, Us

● Executive level audio/visual technical support for on/offsite meetings and town halls ● Daily testing and proactive maintenance of conference room equipment

Somerville, Ma, Us

● Equipment setup, operation, and striking for various large scale corporate events ● Audio Technician for 750-seat conference room at eBay Live, among others

Kalamazoo, Michigan, Us

Bachelor’S Degree, Film/Video/Media Studies

Associate’S Degree, Recording Arts Technology/Technician