• Set up and managed video conferences for managers and senior executives for Blue Shield of CA• Troubleshot and diagnosed complex integrated conference rooms in a short time frame• Managed high profile production events for the CEO, CFO, COO and CIO and others such as VP’s and EVP’s on a regular basis• Supported on-site/ off-site events from start to finish with full production setups including audio systems, projectors, screens, stage, drape and lighting; including meeting planning, pre-production meetings and postmortems• Interfaced with high level executives on a regular basis• Assist employees with use of Webex

• Oversaw and designed videoconferencing room installations and upgrades. • Created companywide standards. • Developed cutting edge AV experiences for Juniper Networks Inc. globally. • Worked closely with other departments, particularly Global Workplace Solutions (facilities) to design, execute and QA the end product. • Constantly reviewed our designs and standards to ensure they meet customer needs, and audited those designs to ensure they were still viable, and useful.• Manage multiple venders on multiple projects simultaneously• Work in high stress/ fast paced environment• Interface with Clients to determine what technology is needed • Organize and coordinate installation of systems from design through completion

• Set up and managed video conferences for managers and senior executives for Adobe Systems• As an Adobe Connect Admin, I trained adobe employees on use of Adobe Connect, usually on advanced features not yet available to the public• Troubleshot and diagnosed complex integrated conference rooms in a short time frame• Managed high profile meetings for the CEO, CFO, COO and CIO and others such as VP’s and EVP’s on a regular basis• Worked with Adobe AV design engineers to assist in designing and implementing new ideas and technologies to fit the users need and the support model Adobe adopted of remote support room designs• Supported off-site events from start to finish with full production setups including audio systems, projectors, screens, stage, drape and lighting; including meeting planning, pre-production meetings and postmortems• Interfaced with high level executives on a regular basis• Coordinated vendors on repairs and upgrades and occasionally assisted with project management of system installations

• Set up and manage video conferences for managers and senior executives for Blue Shield of CA• Interact with other groups inside Blue Shield to explain and expand AV technologies• Troubleshoot and diagnose complex integrated conference rooms in a short time frame• Support high profile production events for the CEO, CFO, COO and CIO • Support off-site events with full production setups including audio systems, projectors, screens, stage, drape and lighting• Interface with high level executives on a regular basis

- Perform comprehensive, onsite audiovisual equipment troubleshooting and training for our clients, including low voltage wiring, trim-out, equipment rack setup, satellite, telephone systems, plasma/LCD, projectors and projection systems, media rooms, audio hardware and speakers, control systems, and some programming based on experience - Perform cable pull paths, diagnosis structural/room interior for efficient and optimum installations, crimp and terminate audio and video cables- Install and troubleshoot Crestron, Lutron and AMX control systems- Install and troubleshoot video conferencing system including Polycom and Tandberg- Assist with structural installation of displays, screens and projectors- Maintain daily communication with Lead Installation Technician, Project Manager and Installation Manager on status of projects and task lists - Participate in industry training sessions, seminars and conventions is required- Maintain professional work appearance and outstanding customer interaction- Installed complex integrated conference rooms including videoconferencing systems, plasma monitors, cameras, projectors, touch panels for multiple clients including Blue Shield of California (San Francisco, Lodi, & El Dorado Hills Campuses), VSP, Barton Hospital, Home Land Security, CAL ISO, Department of Corrections, Downey Brand Law Offices, U.S. Coast Guard, University of Pacific, Butte College and College of Siskiyous.

• Installed low voltage wiring/ security systems in residential and commercial buildings• Installed Home Theater Systems• Performed quality assurance checks on previously installed systems• Troubleshoot satellite system issues and implemented solutions• Assisted with inside sales support by explaining the benefits of the Satellite Systems to customers• Provided Product Demonstrations to customers

• Installed low voltage wiring/ security systems in residential and commercial buildings• Installed Home Theater Systems• Performed quality assurance checks on previously installed systems• Troubleshoot satellite system issues and implemented solutions• Assisted with inside sales support by explaining the benefits of the Satellite Systems to customers• Provided Product Demonstrations to customers