Eric Thomas Email & Phone Number

Indianapolis, Indiana Area

Managing customer implementations (across multi-functional business units) of strategic, comprehensive, and complex projects focused on new business, re-engineered business opportunities and systems, cost improvements and operational efficiencies; and ensuring compliance with company policies, ISO guidelines and other regulatory requirements. Supporting the Central Region of the U.S. in a coaching/training role.

Trained and Certified in ZDS Project Management Methodology.Manage the Zero Defect Start-Up of new business implementations.Mobilize project teams and conduct kick-off meetings.Manage project risks using standard CEVA ZDS methodology and tools.Manage project plan monitoring against milestone tasks.Conduct ZDS Stage Gate reviews.Ensure projects are compliant with all ZDS, legal, corporate, quality and customer requirements.Complete status reports and update ZDS dashboard for global Operations Excellence visibility.Assisted Global Project Management in developing the ZDS 2011 Strategy for the Central Region.Successfully Managed 28 projects valued at over $18M in 18 months.Professionally trained in LEAN and Kaizen.Create Material and Information Flow Analyis and work instructions for standardizing processes throughout the operations.Created a Kanban Analysis template and conducted the analysis to identify buffer locations and batch sizes for each process in all departments throughout the facility.Actively participate in Kaizens (Continuous Improvement Projects). Problem Identification, Rationale, Cause Analysis, Determining Root Cause, Countermeasure Development, Action Plans.Conduct cycle timing and 5S audits.

Provided full customer service for several accounts, handling every aspect of the Air and Ocean import entry process, including electronic submission of data for U.S. Customs Clearance, managed dispatching and transportation for final delivery, accurate and timely invoicing of services provided.Tracking and Tracing import shipments through multiple carrier websites and Customs database.Creating, updating, and providing several Daily Service Reports for customers.

Installation and quality check of exterior doors and anchor bolts. Specialized in interior trim woodwork and custom cabinetry.

Supervision and daily operations of building, home renovations and remodeling throughout central Indiana. Including strategic planning, reporting, and training.

Customized wood framework, interior/exterior woodwork, commercial doors & hardware, and cabinetry of new church builds in the central region.

Computer Science

Academic Honors