Eric Thompson Email & Phone Number

Richmond, Virginia, United States

Conducted needs analysis and recommended personalized travel solutions for groups of 10 or more, securing value for clients by negotiating with FTI’s partners and utilizing humanitarian and consolidator private contracts. Increased client value and maximized revenue by researching/securing add-on services such as insurance, hotels, and car rental. Established new relationships and built a client base, while also taking on several key existing accounts and developing great working relationships despite the challenging circumstances of COVID-19. Provided excellent ongoing customer service by advising the client on airline policies and restrictions, managing inventory for new or cancelling passengers, and handling frequent airline schedule changes and passenger deviations. Became proficient in both the Amadeus Global Distribution System and FTI’s custom internal reservation software in a short period of time.

Richmond, Virginia Area

Taught a self-designed curriculum focused on reading and creative writing to fifth, sixth, and seventh grade boys. Designed daily lesson plans that engaged students in hands-on activities, critical thinking, and guided exploration.Managed the productivity of 50-75 students by evaluating performance, providing written feedback, offering one-on-one coaching outside of class, and adapting instruction and teaching style to fit individual student needs.Dedicated additional time to the school community, fostering a culture of learning and growth by offering elective classes, coaching sports, sponsoring extracurriculars, and organizing visiting speakers, field trips, and cultural events. Actively incorporated virtual learning into the classroom, leveraging augmented reality, creating a podcast storytelling elective, facilitating a digital literary journal, and teaching a unit on interactive “branching narrative” software. Supported the school’s mission by teaching interpersonal skills, productive self-expression, and awareness of others. Engaged in extensive mediation sessions and supported the boys in practicing conflict resolution.

Roanoke, Virginia Area

Taught a self-designed curriculum for two sections of an Intro to Creative Writing course.Gained experience team-teaching while partnered with another Teaching Fellow for one of two sections.

Roanoke, Virginia Area

Assisted customers with pricing, locating, and purchasing products. Offered customer-specific recommendations. Guaranteed resolution of customer service complaints.Facilitated book ordering, shelving, and rotation of in-store displays.

Greater Seattle Area

Grew in leadership responsibility, and was promoted from an entry level position to lead, supervisor, and finally manager of the department within three years of hire. Coached a staff of 15 and fostered a culture of transparent communication and ongoing development. Implemented performance monitoring and incentive programs to ensure customer service standards and sales goals were met. Partnered with a technology vendor to create a custom solution for a new Windstar reservations group module. Developed a new employee training handbook with detailed process instructions. Partnered with department leaders for frequent training sessions to boost employee confidence and increase sales of excursions, hotels, and insurance. Answered the internal help line and assisted employees in locating information and closing sales. Took over escalated calls and complaints in order to problem solve and ensure customer satisfaction.

Guided customers through all phases of the cruise experience including selecting itinerary, booking cabins, arranging airfare, purchasing pre and post land packages, and resolving any guest complaints.Answered internal help line and assisted other cruise specialists in locating information and closing sales. Took over escalated calls and ensured customer satisfaction.

Master Of Fine Arts - Mfa, Creative Writing

Bachelor Of Arts - Ba, Communication And Media Studies