Eric Thompson Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee Area

• Oversaw national accounts providing all fuel needs with a total monthly profit averaging $300,000
• Collaborated with company logistics division to ensure on time delivery and customer satisfaction
• Contacted potential customers with information on the benefits of wholesale fuel services to increase the customer base
• Successfully maximized travel center gross profit by utilizing lean inventory management skills including creating efficient reorder points to minimize additional on hand inventory
• Interviewed and Directed store staff, providing training, assistance, and performance management; contributed to the development of a high-performing team
• Effectively provided exceptional customer service by creating and maintaining relationships while meeting customer needs at many different points in the service process

• Managed and assessed all customer accounts to ensure orders moved seamlessly from start to customer receipt
• Provided value to customers while increasing organizational revenue by selling additional services and products when warranted
• Acted as point of contact for customer related issues in a call center environment answering between 50-100 calls per day

• Completed two year training rotation in all departments including courses in sales, management, interviewing, six sigma performance improvement and financial analysis
• Managed team to increase total catalog sales by $143,000o Contacted cold market leads to increase customer base and complete the largest single direct sale of fiscal year 2007
• Implemented inventory control performance improvement project saving $4,000 per month