Eric Thomsen Email & Phone Number

Blacksburg, Virginia, United States

Remote

Responsible for coordinating development and M&O work with technical engagement team to provide high quality service delivery of the VT HIX infrastructure. Ensuring the team meets client expectations regarding technical designs and implementation plans for enterprise-level solutions.Coordinate internal technical activities, ensuring that the technical team is meeting all customer and internal infrastructure requirements. Manage and control the execution of several internal infrastructure projects. Work with the engagement leads and analysts to ensure detailed application design and technical documentation aligns with contractual obligations.

Blacksburg Va

• Developed detailed Work Breakdown Structure (WBS) to reduce the duration of execution for the for the U.S. Coast Guard (USCG) Command, Control, Communication, and Computer Information Technology Service Center (C4ITSC) National Security Cutter (NSC) Remediation project.• Identified gaps and implemented process efficiencies for current Risk Management processes by creating a Risk Management Analysis Matrix that streamlined USCG Centers of Excellence (COEs) with up-to-date DoD guidance.• Created interactive MS Excel Dashboard to provide live updates to Action Item list and Risk list.• Reduced project lag time by creating project management-related strategies and action plans.• Increased Remediation system execution task visibility by developing product line and execution phase roll up custom views in MS Project and Project Web App (PWA).•Drafted Integrated Baseline Review (IBR) database to assist NSC Remediation team in requirements gathering for contract support for project completion.•Generated and distributed bi-weekly Project Status Reports including high-level dashboard, task completion, risk, issue, and action item updates for the Recapitalization Sustainment Transition (RST) Program.•Helped to align disparate Program Management Information Systems (PMIS) by creating internal tools, tailoring templates, and standardizing process documentation.•Conceptualized and implemented MS SharePoint workflows to automate recurring tasks, task assignment, and date allocation.

Christiansburg Va

• Implemented both physical and digital security measures to maintain the integrity and security of the enterprise data center including End-point security solutions for Personal Computers (PCs). • Developed a ticket status review system that increased ticket closure rate.• Increased response time to customers by implementing a new call home monitoring process.• Executed internal audits to ensure compliance with internal and external policies and regulations.• Completed IT support requests and regular Help Desk functions such as: PC deployment, image building, assist with tape backup, server racking, and configuration, and datacenter network cabling.

Radford, Va

• Managed customer relations and sales in a retail environment – including utilizing conflict resolution and interpersonal communications skills. • Trained employees in Virginia ABC policies and procedures; oversaw personnel scheduling and development.• Accomplished multiple tasks – such as monitoring and evaluating store inventory counts – per company standards, with minimal supervision.

Radford, Va

• Monitored and advised students in beginner and intermediate programming labs. Assisted with lab work and projects through weekly office hours and through email.• Developed a Decision Support System (DSS) to evaluate project suitability for Radford University’s Small Project Support Center. By implementing this system, the Support Center reduced software development costs for multiple projects.• Reduced overhead for Radford University’s Small Project Support Center by designing and implementing web-based project management software. • Co-managed engineering team in the development of a web-based grade book system.