Eric Thomsen

Eric Thomsen Email and Phone Number

IT Specialist focusing on system architecture management and service delivery @ Virginia Tech
Eric Thomsen's Location
Christiansburg, Virginia, United States, United States
Eric Thomsen's Contact Details

Eric Thomsen personal email

n/a
About Eric Thomsen

I am an Information Technology (IT) professional with a background in both project management-based support areas and Information Science specialties. My deep understanding of project management support encompasses implementing Project Management Institute (PMI)-based Project Management Body of Knowledge (PMBOK) best practices and IT service management (ITSM), such as Information Technology Infrastructure Library (ITIL) standards. Having this baseline knowledge allows me to align dissimilar Project Management Information Systems (PMIS) in standardized ways, while providing continual support to high-priority stakeholders.My skills and experience with IT processes includes such items as: software engineering and design, object-oriented programming, network architecture and maintenance, database design and structure, data warehousing and mining techniques. Through analysis of system data and metrics, I am able to identify areas of opportunities for improvement. By either documenting/ standardizing processes or creating programs tailored to client needs, my work has allowed for cross-team streamlining, reduction in re-work, and cost management improvement.Other IT-related specialties: Structure Queried Language (SQL) / MySQL, Oracle and Eclipse, Java, HTML, PHP, XML. Extensive Microsoft (MS) Office, MS Visio, MS Project, and MS SharePoint experience.I thrive in fast-paced, innovative environments and am passionate about IT and project management consulting and support. I strive to bring 100% to the work that I do and am excited to discuss new career opportunities. I look forward to connecting with you!

Eric Thomsen's Current Company Details
Virginia Tech

Virginia Tech

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IT Specialist focusing on system architecture management and service delivery
Eric Thomsen Work Experience Details
  • Virginia Tech
    Assitant Director Of Leadership Gifts
    Virginia Tech May 2023 - Present
    Blacksburg, Virginia, United States
  • Optum
    Technical Project Manager
    Optum Apr 2022 - May 2023
    Remote
    Responsible for coordinating development and M&O work with technical engagement team to provide high quality service delivery of the VT HIX infrastructure. Ensuring the team meets client expectations regarding technical designs and implementation plans for enterprise-level solutions.Coordinate internal technical activities, ensuring that the technical team is meeting all customer and internal infrastructure requirements. Manage and control the execution of several internal infrastructure projects. Work with the engagement leads and analysts to ensure detailed application design and technical documentation aligns with contractual obligations.
  • Pd Altess
    Service Level Manager
    Pd Altess Apr 2019 - Apr 2022
  • Jpi
    It Project Manager
    Jpi Sep 2013 - May 2018
    Blacksburg Va
    • Developed detailed Work Breakdown Structure (WBS) to reduce the duration of execution for the for the U.S. Coast Guard (USCG) Command, Control, Communication, and Computer Information Technology Service Center (C4ITSC) National Security Cutter (NSC) Remediation project.• Identified gaps and implemented process efficiencies for current Risk Management processes by creating a Risk Management Analysis Matrix that streamlined USCG Centers of Excellence (COEs) with up-to-date DoD guidance.• Created interactive MS Excel Dashboard to provide live updates to Action Item list and Risk list.• Reduced project lag time by creating project management-related strategies and action plans.• Increased Remediation system execution task visibility by developing product line and execution phase roll up custom views in MS Project and Project Web App (PWA).•Drafted Integrated Baseline Review (IBR) database to assist NSC Remediation team in requirements gathering for contract support for project completion.•Generated and distributed bi-weekly Project Status Reports including high-level dashboard, task completion, risk, issue, and action item updates for the Recapitalization Sustainment Transition (RST) Program.•Helped to align disparate Program Management Information Systems (PMIS) by creating internal tools, tailoring templates, and standardizing process documentation.•Conceptualized and implemented MS SharePoint workflows to automate recurring tasks, task assignment, and date allocation.
  • Odyssey Technology Consulting
    Helpdesk Coordinator
    Odyssey Technology Consulting Aug 2009 - Apr 2013
    Christiansburg Va
    • Implemented both physical and digital security measures to maintain the integrity and security of the enterprise data center including End-point security solutions for Personal Computers (PCs). • Developed a ticket status review system that increased ticket closure rate.• Increased response time to customers by implementing a new call home monitoring process.• Executed internal audits to ensure compliance with internal and external policies and regulations.• Completed IT support requests and regular Help Desk functions such as: PC deployment, image building, assist with tape backup, server racking, and configuration, and datacenter network cabling.
  • Dept. Of Virginia Alcoholic Beverage Control Board
    Assistant Manager (Part-Time)
    Dept. Of Virginia Alcoholic Beverage Control Board Apr 2007 - Oct 2010
    Radford, Va
    • Managed customer relations and sales in a retail environment – including utilizing conflict resolution and interpersonal communications skills. • Trained employees in Virginia ABC policies and procedures; oversaw personnel scheduling and development.• Accomplished multiple tasks – such as monitoring and evaluating store inventory counts – per company standards, with minimal supervision.
  • Radford University
    Computer Science Peer Instructor
    Radford University Aug 2008 - May 2009
    Radford, Va
    • Monitored and advised students in beginner and intermediate programming labs. Assisted with lab work and projects through weekly office hours and through email.• Developed a Decision Support System (DSS) to evaluate project suitability for Radford University’s Small Project Support Center. By implementing this system, the Support Center reduced software development costs for multiple projects.• Reduced overhead for Radford University’s Small Project Support Center by designing and implementing web-based project management software. • Co-managed engineering team in the development of a web-based grade book system.

Eric Thomsen Skills

Project Management Project Planning Process Improvement Program Management Business Process Improvement Problem Solving Microsoft Project Network Engineering Networking Database Design Sharepoint Requirements Gathering Business Analysis Software Development Help Desk Support Software Documentation Xml Html Troubleshooting Data Warehousing Databases

Eric Thomsen Education Details

Frequently Asked Questions about Eric Thomsen

What company does Eric Thomsen work for?

Eric Thomsen works for Virginia Tech

What is Eric Thomsen's role at the current company?

Eric Thomsen's current role is IT Specialist focusing on system architecture management and service delivery.

What is Eric Thomsen's email address?

Eric Thomsen's email address is er****@****dev.com

What schools did Eric Thomsen attend?

Eric Thomsen attended Radford University.

What skills is Eric Thomsen known for?

Eric Thomsen has skills like Project Management, Project Planning, Process Improvement, Program Management, Business Process Improvement, Problem Solving, Microsoft Project, Network Engineering, Networking, Database Design, Sharepoint, Requirements Gathering.

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